Customer Operations Manager

Grapevine Round1 AI

Redmond, WA

Customer Operations ManagerMicrosoftunknownPosted 22 Jun 2026This Customer Operations Manager role at Microsoft involves managing the end-to-end transactional lifecycle for enterprise customers. Responsibilities include contract validation, order and billing management, and driving process efficiency. The candidate will serve as a primary operational contact and utilize continuous improvement methodologies. The role focuses on delivering exceptional customer service while maintaining compliance and accuracy.Matched by TALApply to this role now. Install TAL for a 24/7 AI agent that keeps finding roles personalised for you.Apply nowInstall TALExperienceExperience not specifiedFunctionOperationsWork modeOnsite, unknownCompanyTier 1## What you will work onThis Customer Operations Manager role at Microsoft involves managing the end-to-end transactional lifecycle for enterprise customers. Responsibilities include contract validation, order and billing management, and driving process efficiency. The candidate will serve as a primary operational contact and utilize continuous improvement methodologies. The role focuses on delivering exceptional customer service while maintaining compliance and accuracy.## TAL's takeQuality 80/1005/5 clarityTier 1 companyStrong Tier 1 brand with a clearly defined operational role scope within enterprise business services.Crisp JD with well-defined operational responsibilities including contract, order, and billing management.## Salaries at Microsoft34.9 LPA averageBased on 1,631 Grapevine salary entries for Microsoft.View all salariesOperations2 - 4 years | L6014 LPA averageRange: 12 - 15 LPAOperations4 - 6 years | L6223 LPA averageRange: 16 - 30 LPAOperations6 - 8 years | L6226 LPA averageRange: 26 - 26 LPAOperations8 - 10 years | L6023 LPA averageRange: 15 - 34 LPA## Must haves* Bachelor's degree in business, operations, or finance* Operations, program, or process management work experience* Project or program management experience* Experience in contract and order management* Knowledge of SOX compliance requirements## Tools and skillsvolume licensingcontract managementorder managementbilling managementsox complianceproject managementprogram managementNice to have: lean, six sigma, kaizen, data analytics.
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