Inside Sales Associate

Job Description Job Description Inside Sales Associate Compensation Range: $18.00 - $20.00 (depending on experience) Location: Gratz, PA Schedule: Monday–Friday | 8:00 AM – 5:00 PM About MITER Brands MITER Brands is one of the nation’s largest and most respected window and door manufacturers, home to industry‑leading brands including MI Windows & Doors, Milgard Windows & Doors, Western Window Systems, and PGT Innovations. We are committed to quality, innovation, and exceptional customer experiences—and we’re looking for team members who share those values. The Opportunity MI Windows & Doors is seeking an Inside Sales Associate to support our dealer partners by delivering exceptional customer service and sales support. This role serves as the primary point of contact for dealer orders and inquiries within an assigned territory and acts as a key liaison between customers, sales, and internal teams across the organization. ✅ What You’ll Do Respond to dealer and customer inquiries with accuracy and professionalism Partner with Outside Sales to resolve order and service concerns Act as a technical resource by utilizing CAD drawings and product references Coordinate with Production, Credit, and Delivery teams to support order fulfillment Process and release dealer orders, including acknowledgments and updates Make outbound calls to strengthen dealer relationships Model MITER Brands’ Core Values in daily interactions What We’re Looking For 2+ years of customer service experience using an enterprise system Manufacturing or distribution experience preferred CAD drawing experience a plus Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) Strong communication skills and attention to detail ⭐ Why Join MITER Brands? Consistent weekday schedule — no nights or weekends Growth opportunities within a national organization Team‑oriented, collaborative culture Work with respected, industry‑leading brands Apply today to join a company where your work makes a visible impact. #MITERopseast What We Offer Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company. - Three comprehensive Medical plan options Prescription Dental Vision - Company Paid Life Insurance - Voluntary Life Insurance - Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance - Company-paid Short-Term Disability - Company-paid Long-Term Disability - Paid time off (PTO) and paid Holidays - 401k retirement plan with company match - Employee Assistance Program - Teladoc - Legal Insurance - Identity Theft Protection - Pet Insurance - Team Member Discount Program - Tuition Reimbursement - Yearly Wellness Clinic MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category. WE HAVE ONE PURPOSE: BUILD THE MOST VALUED WINDOW AND DOOR BRAND IN AMERICA. But, like all great things, that journey starts by bringing together a team of the most passionate, experienced and dedicated window experts in the industry. From our team to our customers and our communities, we strive to inspire deeper engagements and new possibilities for all. Because we believe that business is always personal.