Robotics Field Service Technician

Join Contoro Robotics – Revolutionizing Warehouse Automation with Cutting-Edge Robotics

At Contoro Robotics , we're on a mission to solve labor challenges through advanced robotic solutions. Headquartered in Austin, TX , our fast-growing startup is transforming the supply chain industry with our flagship warehouse automation technology. Our team is made up of top-tier experts in robotics, AI, and logistics , working together to push the boundaries of automation.

We’re looking for talented and ambitious individuals to join us on this journey—helping shape the future of robotics while growing alongside a world-class team. If you're passionate about innovation, problem-solving, and making a real-world impact, we want to hear from you!

Employment Type: Contract-to-hire

Location: Morgantown, WV

Location Requirement: Local candidates only (must reside within commuting distance of the deployment site; no relocation assistance or remote work available)

Job Overview

We are seeking a hands-on, customer-focused Robotics Field Service Technician to support our robotic unloading systems in real-world warehouse environments. This role involves operating robotic systems, providing on-site technical support, and maintaining strong communication with customers. You will be the face of our company on the ground, ensuring reliable operation and excellent service delivery. Must be a local resident able to report on-site for the duration of the contract; this role does not offer relocation or remote work options

Key Responsibilities

• Troubleshoot, repair, and upgrade robotic systems

  • Troubleshoot electro-mechanical issues in real time and restore the system to operational condition with minimal downtime, escalating to remote engineering support when needed

  • Diagnose and repair mechanical, electrical, and pneumatic faults, including work on sensors, motors, and robotic arms

  • Read and understand schematics, troubleshooting guides, and other documents to isolate problems

  • Support equipment upgrades and modifications

• Perform preventative maintenance

  • Track and share maintenance records

  • Replace worn or failed components

  • Perform calibrations and daily readiness checks

• Keep detailed reports

  • Document activities, repairs, and system performance through detailed field reports and Jira tickets

  • Track and manage on-site spare parts and consumables to maintain adequate supply

• Maintain Customer Relations and a Safety Forward Mindset

  • Interface directly with on-site customer staff, keeping them informed and ensuring a strong working relationship

  • Follow all site safety procedures, including lockout/tagout and required PPE

Required Skills & Qualifications

• Associate’s Degree in Mechatronics, Electrical Engineering Technology, Mechanical Engineering Technology, Robotics or related technical field

• 2+ years of experience in Robotics or Field Service

• Ability to work independently in fast-paced environments

• Physically able to lift up to 50 lbs, stand and walk for 8-10 hours, and maneuver in and around equipment including tight spaces

• Willing to work in a warehouse environment that may not be climate controlled

• Flexible on shift coverage, including occasional overtime and on-call support as required

• Valid driver's license

• Authorized to work in the United States

• Strong communication skills

• Prior experience in a customer-facing or field service role

Preferred Qualifications

• Bachelor’s Degree in Mechatronics, Electrical Engineering Technology, Mechanical Engineering Technology, Robotics or related technical field

• Experience in automation, robotics, or warehouse operations

• Experience working on AC and DC electrical systems, specifically 480VAC systems

• Familiarity with industrial robot arms (KUKA, Fanuc, or similar)

• Familiarity with PLCs, HMIs, or servo/motor drives

• Familiarity with Jira or other ticket management system

• Familiarity with software systems especially Linux and ROS, as well as with command line interface

Contract Details

• Duration and renewal terms to be specified per engagement

• Schedule will align with on-site facility operating hours