DCO Tech

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You will play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Key Job Responsibilities Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, respond to operational incidents that impact service availability, and carry out routine network, server hardware, and operating system repairs to contribute to overall availability of AWS services. Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors. Participate in on‑call duties and scheduled maintenance and change management activities. Contribute to documentation and process improvement initiatives based on analysis of operational issues. Help interview, train, and onboard new team members. Physical Requirements Lifting and moving material up to 40 pounds each. Working in cramped and/or elevated locations. Bending, lifting, stretching, and reaching. Standing and walking for up to 8+ hours a day. Ascending and descending ladders, stairs, and gangways safely and without limitation. Working in an industrial environment. Work Environment Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts). This role supports data centers at various operational stages. It may be assigned to a facility still under development, which could require travel to established locations for training until the designated site becomes fully operational. Essential Requirements Ability to travel to or commute between data center locations as needed. Willingness to temporarily work at alternative sites during training periods or until the assigned facility is operational. Travel frequency will vary based on business needs and operational status of the assigned facility. Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. A Day in the Life Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution. Show a strong aptitude for troubleshooting and problem solving. Resolve problems at their root and step back to understand the broader context. Maintain service level agreements through proactive issue detection and reporting. Act decisively in the absence of direction or support. Improve effectiveness through process innovation. About The Team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage you to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. From startups to Global 500 companies, customers trust our robust suite of products and services to power their businesses. Inclusive Team Culture: AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes them unique. Mentorship & Career Growth: We continuously raise our performance bar as we strive to become Earth’s Best Employer. You’ll find endless knowledge‑sharing, mentorship, and career‑advancing resources here to help you develop into a better‑rounded professional. Work/Life Balance: We value work‑life harmony. Achieving success should never come at the expense of sacrifices at home. Basic Qualifications 1+ years of computer networking experience. 1+ years of Linux operating system experience. Bachelor’s degree in Information Technology, Computer Science, or a related field. Experience in computer networking. Experience working with Linux operating systems. Can lift and rack equipment up to 40 pounds. Experience with computer hardware troubleshooting and repair. Preferred Qualifications Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines. Experience dealing effectively with customers during problem resolution and operating efficiently under pressure. Experience managing work and priorities through a ticketing system. Experience with cabling infrastructure best practices and methodologies. Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment). Equal Opportunity Statement Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We are committed to providing accommodations for applicants with disabilities. If you need a workplace accommodation during the application or hiring process, please visit for more information. Compensation and Benefits The base hourly rate for this position varies by location: $27.00–$54.00. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation depends on experience, qualifications, and location. You also receive comprehensive benefits such as health, dental, vision, prescription coverage, 401(k) matching, paid time off, parental leave, and mental‑health support. #J-18808-Ljbffr