Part Time Office Clerk

The purpose of this classification is to perform clerical work functions associated with registering/titling motor vehicles, boats, and trailers, collecting fees, and providing general support to the County Clerk's Office. Duties and responsibilities include performing customer service functions; processing PURPOSE OF CLASSIFICATION

documentation pertaining to motor vehicle title applications; issuing license plates and renewal decals; collecting taxes and fees; receiving and processing payments; preparing routine correspondence, and forms; providing information and assistance; answering telephone and relaying messages; filing documents and maintaining records; and performing other duties as assigned.

ESSENTIAL FUNCTIONS

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required or assigned.

• Performs customer service functions in person or via telephone; provides information and assistance to the general public, dealers, attorneys, law enforcement personnel, loan institutions, or other individuals; answers questions regarding motor vehicle/registration, lienholder information, license plates, tag renewals, emissions, and other issues.
• Reviews titles, bill of sales forms, rebuilder forms, and related documentation for completeness; issues license plates, renewal decals, and wheel tax stickers; issues boat registrations; processes title documents for forwarding to state as appropriate; collect fees.
• Calculate sales taxes, tag costs, or other fees.
• Operates a computer to review/modify database information; performs data entry functions by keying data into the computer system; uses knowledge of software programs to operate a computer effectively and efficiently.
• Receives money in payment of taxes, licenses, fees, etc.; records transactions; issues receipts; balances payments and receipts.
• Responsible for balancing drawer on a daily basis.
• Issues handicap placards and plates.
• Performs research functions as needed.
• Sorts/prepares paperwork to be transported to the State of Tennessee Dept. of Safety.
• Responsible for their own inventory assigned to his/her station. Must keep accurate account of inventory, including a daily log listing the beginning and ending of license plates, decals, wheel tax stickers, and any additional inventory they sold that day.
• Responsible for keeping a beginning daily balance for which they open their register. Also responsible for keeping and making correct changes.
• Receives various documentation; reviews, processes, responds, maintains, and/or takes other action as appropriate.
• Communicate with supervisors, officials, state agencies, or others as appropriate concerning problems, rejections, legal clarification, or other issues.
• Answers the telephone; provides information; takes and relays messages and/or directs calls to appropriate personnel; returns calls as necessary.
• Responds to routine requests for information from officials, employees, and members of staff, the public or other individuals.
• Provides assistance and/or backup coverage to other positions as needed.
• Maintains a comprehensive, current knowledge and awareness of applicable laws and regulations; reads professional literature.
• Maintains knowledge of information and documentation needed for issuance of over 160 different classes of license plates and maintains appropriate list for certain classification of license plates.
• Prepares and issues titles, inserts titles in envelopes, and runs them through the postage machine for mailing.
• Prepares license plates and renewal decal sets for issuance

MINIMUM QUALIFICATIONS

High school diploma or GED. Must possess a good working knowledge of modern office procedures, departmental procedures, methods as required in the performance of duties, a good working knowledge of applicable laws, guidelines, principles, and procedures pertaining to motor vehicle titles and registrations. Must possess and maintain a valid Tennessee driver's license.

PERFORMANCE APTITUDES

Data Utilization: Requires the ability to calculate and/or tabulate data; includes performing subsequent actions in relation to these computational operations.

Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver, and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.

Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness, and creativity in situations involving the evaluation of information against measurable or verifiable criteria.

ADA COMPLIANCE / PHYSICAL DEMANDS ANALYSIS

Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work but which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (5-25 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

Purpose and Essential Functions

Responsible administrative and accounting work assisting with the daily operations while performing clerical work. Activities associated with the job include assisting customers both in person and on the telephone by providing information and assistance.

Job Responsibilities

Maintenance of detailed records pertaining to daily transactions and balance all funds received on a daily basis. Incumbents have extensive contact with the public and are subject to a high volume of work during certain times of the month. Activities associated with the job require good customer service functions, computer operations, organizational skills, filing, maintaining accurate records, data entry, interpersonal and decision making skills, handling of currency, and dedicated attention to details and unquestionable integrity.

Physical Demands

Standing, walking, sitting, lifting up to 50 pounds, pushing, pulling climbing, bending, kneeling, reaching, twisting, keystrokes, grasping and fine motor skills.

Minimum Qualifications

High school diploma or GED. Must possess a good working knowledge of modern office procedures and departmental procedures. Additionally, a working knowledge of methods as required in the performance of duties, and a good working knowledge of applicable laws, guidelines and principles according to Tennessee Code Annotated (TCA) pertaining to motor vehicle titles and registrations. Must possess and maintain a valid Tennessee driver's license.

We are looking for people who:

• Find creative problem solving fulfilling and challenging.
• An A+ team player.
• Are self-motivated and eager to learn.
• Uphold the utmost confidentiality.
• Possess organization skills that lends to the need for detail specific form completion.
• Thrive in a dynamic and collaborative environment and are comfortable dealing with fast pace environment.
• Have a clear, professional and informative communication style.

Who will love this job:

• You are energized by interacting with and helping people.
• You know that everyone has trouble sometimes, and seek to empower and educate customers.
• You bring solutions to the table not just problems.
• You're comfortable with a little chaos and uncertainty.
• We move fast and sometimes decisions are made without all of the information.

Anderson County Government is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.