Call Center Representative

Call Center Representative

Fishkill, NY $21$24/hour, based on experience Full-Time | MondaySaturday (flexible schedule required)

At TEG Federal Credit Union, we're more than just a financial institution we're a team that cares for each other, our members, and our community. We're looking for a Call Center Representative to join our Solutions Center team in Fishkill, NY.

This role is all about helping members over the phone: answering questions, resolving issues, and guiding them to products and services that support their financial well-being. If you enjoy problem-solving, building relationships, and delivering exceptional customer service, this is the opportunity for you.

What you'll do as a Call Center Representative (Responsibilities):

• Handle member service requests such as address changes, check orders, stop payments, lien releases, and card replacements.
• Assist members with mobile and online banking questions.
• Research and resolve member issues, following up by phone, email, or mail as needed.
• Identify opportunities to support members' financial fitness by recommending appropriate credit union products and services.
• Accurately verify member identity and maintain confidentiality at all times.
• Perform other duties as needed to support the Solutions Center team.

What we're looking for (Qualifications):

• 13 years of customer service or banking experience (call center experience preferred).
• High school diploma or GED required.
• Strong communication, listening, and problem-solving skills.
• Comfortable using Microsoft Word and Windows-based programs; accurate typing and computer skills.
• Ability to handle confidential member information with discretion.
• Flexible availability, including Saturdays.

Why Join TEG?

• Competitive hourly pay: $21$24/hour, based on experience
• Comprehensive health, dental, and vision insurance
• 401(k) with company match + defined benefit pension plan
• Paid time off and holidays
• Training and career growth opportunities
• Supportive, team-oriented culture focused on community impact

At TEG Federal Credit Union, you're not just filling a seat you're making a difference. Join us in empowering members to embrace financial well-being every day.

Apply now for immediate consideration!