Client Care Coordinator

Client Care Technician / Specialist

Maryville, IL | Part-Time Evening, overnight, and weekend shifts eligible for shift differential

Share your recovery journey for the benefit of others and experience the satisfaction of helping to facilitate self-directed recovery. The Client Care Technician / Specialist provides recovery-focused, trauma-informed support to individuals receiving residential and crisis services. This role empowers clients to build hope, wellness, and independence while supporting a safe, welcoming, and therapeutic environment.

Chestnut Health Systems is a leading provider of integrated health care services. Since 1973, Chestnut has grown to more than 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.

This part-time position is based in Maryville, IL.

The anticipated starting pay for new hires for this position is $17.00 $22.00 per hour, with shift differentials available.

Responsibilities

Client Support & Engagement

• Guide the Recovery Journey: Support clients by observing their progress, stepping in when needed, and reporting on how they are meeting their personal goals.
• Promote Empowerment: Use a "recovery-first" mindset that emphasizes hope and respect. You'll help clients regain control of their lives through trauma-informed care and supportive language.
• Lead Daily Activities: Work with the clinical team to facilitate scheduled group activities and keep the daily routine on track.
• Mealtime & Wellness: Assist with meal preparation and join clients during mealtimes. When nursing staff aren't available, you will observe clients as they take their prescribed medications, following all safety protocols.

Admissions & Logistics

• Welcome New Clients: Assist with the intake process by orienting new arrivals to program rules, helping them settle into their rooms, and conducting an inventory of their belongings.
• Provide Transportation: Drive clients to medical appointments, recreational outings, and other necessary community events.
• Team Coverage: Act as a backup for Residential Recovery staff to ensure every individual entering treatment feels welcomed and supported.

Safety & Communication

• Monitor Facility Safety: Maintain a secure environment by monitoring surveillance equipment, answering calls, and reporting any facility issues immediately.
• Document & Report: Keep accurate records of safety checks, shift logs, and incident reports. You'll also ensure a smooth "hand-off" during shift changes by providing thorough updates and client counts to the incoming team.
• Maintain Professionalism: Uphold Chestnut's standards for excellent customer service and strictly protect the confidentiality of all client and organizational information.
• Adapt as Needed: Handle other duties as they arise or as coordinated with your supervisor to keep the program running smoothly.

Qualifications

Must be at least 21 years of age with a high school diploma or equivalent and a demonstrated interest in social services High school diploma or equivalent with five (5) years of experience in mental health, substance use, or other social services OR Bachelor's degree OR A combination of college coursework and experience totaling five (5) years OR Certified Recovery Support Specialist (CRSS) or Certified Peer Recovery Specialist (CPRS) certification (required for Specialist title) Ability to obtain Certified Alcohol and Drug Abuse Counselor (CADC) certification within two (2) years of hire Ability to work effectively in a team environment and accept supervision Experience in peer recovery, mental health, substance use, or social services preferred Valid driver's license, private automobile insurance, and insurability Basic computer proficiency, including Microsoft Word, email, and electronic medical record (EMR) systems

Are you intrigued by this job but don't meet every single requirement? Research shows that women and people of color are less likely to apply for jobs when they don't meet every qualification. Chestnut is committed to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't line up perfectly, please apply anywayyou may be a great fit for this or another opportunity.

Compensation The anticipated starting pay for new hires for this position is $17.00 $22.00 per hour, with shift differentials available. Compensation is based on job-related qualifications, skills, education, experience, local market conditions, and internal equity.

Chestnut offers a new salary structure and robust benefits!

EOE Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.

Check out additional benefits here!