Residential Supervisor - Senior

Residential Supervisor – Senior

Hope Network

The Residential Supervisor – Senior plays a key leadership role within Hope Network’s residential services team. In this position, you will oversee the daily operations of multiple residential programs, lead and support direct care teams, and help ensure individuals served receive high-quality, person-centered care in a safe and welcoming environment.

This role is ideal for a compassionate and organized leader who enjoys mentoring staff, building strong teams, and creating positive outcomes for residents and families. You will serve as the designated Licensee Representative/Administrator for multiple licensed residential locations and help ensure programs remain compliant, well-staffed, and operating efficiently.

What You’ll Do

Leadership & Team Management

• Hire, train, coach, and supervise residential staff, including Supervisors, Assistant Supervisors, and Direct Care staff

• Provide regular feedback, performance coaching, and staff development opportunities

• Create and maintain staffing schedules to support resident needs and program census

• Lead staff meetings and promote strong communication between clinical, residential, and leadership teams

• Support positive employee morale and help resolve workplace concerns professionally and effectively

• Participate in an on-call rotation for staffing support and emergency response

Resident Care & Program Oversight

• Ensure residents receive quality care, supervision, and individualized rehabilitation support

• Oversee medication administration processes, documentation accuracy, and medication reconciliation

• Ensure completion of required resident documentation, including progress notes, treatment records, and annual AFC paperwork

• Coordinate communication regarding medical appointments and resident care updates

• Support resident admissions and collaborate with admissions, nursing, and case management teams to ensure smooth transitions into the home

• Communicate with families and guardians regarding visits, updates, and resident concerns

Compliance & Operations

• Serve as the Licensee/Administrator for multiple licensed residential programs

• Ensure compliance with AFC, CARF, and Hope Network standards and regulations

• Prepare for inspections, audits, and investigations and complete corrective action plans as needed

• Maintain a clean, safe, and homelike environment across residential locations and company vehicles

• Coordinate facility repairs, maintenance, and safety inspections

• Manage staffing hours and program expenses to align with operational goals and census needs

Resident Engagement

• Plan and support meaningful recreational and community-based activities for residents

• Develop activity schedules that reflect resident interests and encourage participation

• Collaborate with Recreation Therapy and incorporate feedback from Resident Council meetings

• Encourage family involvement whenever possible

What We’re Looking For

Required Qualifications

• Bachelor’s degree in Human Services or a related field plus at least 2 years of experience in a human services setting OR 5+ years of supervisory experience in a residential setting

• Experience working in a licensed care environment required

• Strong verbal and written communication skills

• Comfortable using Microsoft Office and learning electronic medical records and other software systems

• Valid driver’s license with an acceptable driving record

• Ability to work independently and maintain flexibility with scheduling needs

Preferred Experience

• Experience in neuro rehabilitation or behavioral health environments

• Knowledge of AFC and CARF regulations

• Experience leading large teams across multiple residential locations

Certifications

• CPR/First Aid certification (or ability to obtain)

• Brain Injury Fundamentals certification within 18 months of hire

Why Join Hope Network?

• Opportunity to lead meaningful, person-centered residential programs

• Supportive leadership environment focused on growth and development

• Ability to make a direct impact on residents, families, and staff

• Collaborative team culture with mission-driven work

• Stable organization with advancement opportunities

Equal Opportunity Employer
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