Center Director

Job Description

Job Description

Benefits:

• Bonus based on performance

About the Role

As a Center Director at Mathnasium, you’ll be the primary connection between our families and the center. Your focus will be on growing enrollment, maximizing retention, and strengthening parent relationships by combining consultative sales skills with genuine care for student success. This role is ideal for someone who thrives on achieving measurable results, enjoys relationship-building, and wants to make a difference in families’ lives through education.

Key Responsibilities
Sales & Enrollment Growth
• Follow up on new leads quickly and consistently, converting inquiries into scheduled assessments and enrollments.
• Conduct compelling parent consultations that clearly communicate the value of Mathnasium.
• Meet and exceed monthly enrollment targets by effectively handling objections and closing sales.
• Proactively upsell longer-term enrollments and additional programs (summer sessions, test prep, camps).
Relationship Management & Retention
• Act as the primary point of contact for parents, ensuring they feel heard, valued, and supported.
• Regularly check in with families on progress and satisfaction, addressing concerns before they become cancellations.
• Strengthen retention by showcasing student growth and celebrating milestones.
• Guide parents through renewal conversations well in advance of expiration dates.

Communication & Marketing Support
• Maintain timely, professional communication with parents via phone, email, and in-person meetings.
• Partner with the Center Director and instructional team to highlight learning plan progress during parent updates.
• Assist with community outreach events, referral campaigns, and promotional efforts that generate leads.

Skills & Qualifications
• Proven success in a sales, customer service, or relationship management role (education, retail, or service industry preferred).
• Strong interpersonal and communication skills, with the ability to listen actively and build trust.
• Goal-oriented and motivated by hitting targets while maintaining a customer-first approach.
• Organized and able to manage multiple families and follow-ups at once.
• Comfortable using CRM or lead tracking tools, as well as standard email and scheduling platforms.

Performance Metrics
• Enrollment conversion rate (inquiries → assessments → enrollments).
• Renewal/retention rate of existing families.
• Upsell success (families upgrading or extending programs).
• Parent satisfaction scores (feedback surveys, NPS).

Compensation & Benefits
• Base salary + performance-based bonuses (tied to enrollment and retention targets).
• 401K and Health Benefits
• Growth opportunities within a rapidly expanding network of Mathnasium centers.
• The chance to make a meaningful difference in students’ confidence and success.