Sr Customer Success Specialist

Senior Customer Success Specialist

Brightree Patient Collections, a nationwide leader in patient-pay billing and collection services, is seeking a driven and customer-focused Senior Customer Success Specialist to join its growing team. In this role, you will serve as a primary point of contact for clients, ensuring a high level of service delivery, customer satisfaction, and account performance.

Responsibilities:

• Serve as the lead point of contact for all matters related to the assigned customer base.
• Coordinate, schedule, and facilitate relevant training for assigned customers.
• Build and maintain strong, long-term customer relationships.
• Identify and assess customer issues, problems, and opportunities by analyzing information from multiple sources and drawing sound conclusions.
• Maintain consistent monthly and/or quarterly customer touchpoints to ensure timely communication and alignment with company initiatives.
• Collaborate with other Account Managers to identify and support program enhancements related to the customer base and software solution.
• Identify current and potential revenue management issues.
• Recommend corrective actions to resolve outstanding financial issues in consultation with clients.

Qualifications and Experience:

• Associate's degree required; bachelor's degree preferred.
• 13 years of proven account management, business-to-business sales, or related experience required.
• Experience in the HME/DME industry and medical billing required.
• Financial analysis and direct profit and loss accountability experience preferred.
• Advanced proficiency in Microsoft Office products.
• Advanced analytical skills.
• Passion for customer service, with strong problem-solving skills and a focus on identifying and implementing customer solutions.
• Strong business and financial acumen, including the ability to set expectations and align goals to business plans.
• Strong ethics and a high level of personal and professional integrity.
• Effective communication skills, including strong oral, written, and persuasive communication abilities.
• Ability to communicate, present, and influence effectively across all levels of management, including C-level stakeholders.
• Exceptional organizational skills, strong attention to detail, and the ability to manage multiple priorities.
• Self-starter who is results-driven, highly motivated, and energetic.

We are shaping the future at Brightree Patient Collections, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.

At Brightree Patient Collections, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $57,000 - $77,000.

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.