QUALITY ASSURANCE & COMPLIANCE MANAGER

Job Description

Job Description

Build Your Career with Dimerco 

Looking to level up?  Join Dimerco and unleash your potential! 

We're looking for responsible, self-motivated individuals ready to grow in the fast-paced world of global shipping and logistics. At Dimerco, we provide a supportive learning environment, professional training, and pathways to career success. Our mission is simple yet powerful: to open doors for talented people and equip them with the skills to achieve their career dreams. 

About Dimerco 

Dimerco Express Group helps businesses move goods around the world smoothly by managing international shipping, customs compliance, and warehousing. Our projects primarily connect Asia’s manufacturing and logistics hubs with each other, and with North America and Europe, creating seamless trade links across continents. Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80 contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe. 

Why Join Dimerco?  

Want to be part of a company that's shaping the future of international freight and logistics? At Dimerco, your growth matters! We provide: 

• Training and career support: structured programs to help you grow professionally. 
• Global exposure: collaborate with international colleagues and gain opportunities to travel abroad. 
• Effective communication: a flat structure that minimizes hierarchy and organizational layers. 
• Cross-functional collaboration: work closely with diverse teams across regions and disciplines. 
• Innovation-driven culture: leverage technology and new solutions to stay ahead in logistics. 
• Career mobility: opportunities to take on global assignments and advance within the organization. 

What are you waiting for? Hit apply! 

Location: South San Francisco, US

Key Responsibilities:

1. Upgrade service qualities and workforce efficiency for all Business Units in the United States, Canada & Europe.
2. Implement enhancement process & professionalism of security & compliance, including service quality, efficiency upgrade, and industry capability certified (C-TPAT, ISF/NRA, TSA, EMCP, FCPA, FMC, AES, KSMS, FAA, etc.)
3. Acting as an instructor to train business units' service quality seed members for future development needs
4. Participate in system integration projects for both existing & potential multinational customer (MNC) accounts.
5. Coordinate with the global sales & marketing team to maintain current MNC customers' business as well as fulfill the KPI compliance.
6. Assesses business needs; identifies current and future needs for the customers
7. Conduct customer analysis using common courses of information to identify customer facts and trends to propose improvement solutions

Requirement:

1. Proven ability to assess and anticipate both current and future customer needs.
2. Experience in conducting customer analysis and recommending enhanced or upgraded solutions.
3. Solid knowledge of international freight forwarding operations.
4. Strong understanding of legal, regulatory, and compliance frameworks.

5. Demonstrated success in identifying and resolving customer pain points.

Featured Benefits:

• Medical insurance
• Vision insurance
• Dental Insurance
• 401(k)
• Salary based on experience

Dimerco is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. 

 

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