Content Developer

Department: SWA University

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The Content Developer supports Southwest University by designing and developing learning solutions that help Employees build the knowledge and skills needed to succeed in their roles. They’ll partner with subject matter experts to transform complex operational and business information into engaging learning experiences that support performance, operational consistency, and the Southwest Culture. They’ll leverage learning technologies, development tools, and visual communication techniques to create training for Ground Operations Above Wing, Below Wing, Cargo, Provisioning, Ground Support Equipment, and Customer Accessibility Teams. The Content Developer brings strong creativity, collaboration, and instructional development skills to deliver effective learning solutions that support safe, reliable, and friendly service for our Customers.

Additional Details:

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities:

• Develops effective and engaging learning content using industry-leading development tools.
• Responsible for creating and maintaining all learning material for a specific Customer, and can include online learning, classroom curriculum, job aids, simulations, graphics and performance support tools.
• Work closely with Subject Matter Experts to gather project requirements and ensure the accuracy of the content.
• Plan and estimate project timelines prior to starting their work.
• Build and strengthen relationships with internal and external Southwest University Customers to understand the target audience’s needs, what they value, and what works best for them.
• Balance multiple projects at a time to scope projects effectively, meet milestones and target timelines
• Provide support and fosters collaboration among Team Members, ensuring seamless project execution and achieving collective success
• Develop in an agile environment and stay adaptable to change.
• Conduct quality assurance and testing of the learning content they create. They review the content for accuracy, functionality, and visual appeal, ensuring it meets the established standards and guidelines. They may also conduct user or field testing to gather feedback from stakeholders to make improvements and refinements.
• Design assessments and evaluation methods to measure the effectiveness of the learning experiences.
• Create storyboards, prototypes, and mockups to visualize and communicate the Learning Experience.

Knowledge, Skills, and Abilities:

• Knowledge of e-Learning authoring tools, such as Articulate 360, RISE, Adobe Captivate, Camtasia and other Adobe tools for authoring Instructor and Learner guides.
• Understanding of efficient development practices including the ability to build content that can be easily sustained over time.
• Time Management and organization skills with the ability to manage multiple projects and deadlines.
• Strong communication and collaboration skills, with the ability to work effectively with Subject Matter Experts, Project Managers, and other stakeholders
• Ability to write and edit clear, concise and engaging content.
• Should be able to quickly understand and interpret the requirements and direction provided by others, actively participate in discussions, and communicate their project plans clearly.
• Ability to take direction and leverage constructive feedback, enhancing collaboration and driving successful project outcomes.
• Ability to host meetings, showcase content, and address questions professionally and effectively.

Education

• Required: High School Diploma or GED

Experience

• Intermediate level experience, fully functioning broad knowledge in:
  • Learning and development practices
  • Writing and editing content for digital and or print

• Preferred: Proficiency in Microsoft 365 applications.
• Preferred: Proficiency in Articulate 360 (Rise and Storyline).
• Preferred: Proficiency using AI-enabled tools to support content creation, editing, and workflow optimization.
• Preferred: Proficiency using Adobe Creative Cloud to create learning deliverables and multimedia assets.
• Preferred: Working knowledge of accessibility standards, including Section 508 and WCAG.

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

• Competitive market salary from $73,600 per year to $81,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents (including pets)
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you’ll love:

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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