Customer Service Representative

Customer Service Representative (CSR) - High Volume Call Center Location: Albuquerque, NM - Wagner Mechanical Schedule: Full-Time | Monday-Friday, plus weekends as needed Compensation: $17-$20/hour + Incentives About Us Since 1929, Wagner Mechanical has been dedicated to providing trusted HVAC, plumbing, and electrical home repairs. With nearly a century of experience, our team takes pride in delivering reliable service, quality workmanship, and lasting comfort for every home we serve. Why Join Us? Competitive hourly pay + weekly pay Incentive opportunities Medical, Dental, and Vision Insurance 401(k) with Company Match Paid Time Off (PTO) & Paid Holidays Company-Paid Life Insurance Short-Term & Long-Term Disability Employee Assistance Program (EAP) Opportunities for advancement in a company that promotes from within What You'll Do Handle high-volume inbound calls with professionalism and accuracy Convert inbound inquiries into scheduled, revenue-generating service appointments Make outbound calls to schedule, confirm, and follow up on appointments Resolve customer concerns while maintaining composure and professionalism Enter and manage data accurately within our CRM system Collaborate with dispatch, technicians, and internal teams to avoid scheduling errors Conduct follow-up calls with customers to ensure satisfaction and explore additional service opportunities Participate in training sessions and remain informed on service updates, offerings, and procedures What we are looking for: Excellent verbal and written communication skills Positive, professional, and friendly demeanor Strong problem-solving and multitasking abilities Self-motivated, organized, and team-oriented High school diploma or equivalent (Associate's or higher a plus) Pre-Employment Requirements All employment offers are contingent on successful completion of a criminal background check, drug screening, and motor vehicle report (if applicable). These are conducted in compliance with applicable laws and regulations. Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job. EOE