Door & Window Field Service Technician

Job Description

Job Description

Position Summary

We are seeking an experienced Field Service Technician to support the service, repair, and maintenance of premium door systems at customer locations throughout the Dallas-Fort Worth Metroplex. This role will be responsible for troubleshooting, adjusting, and repairing multi-slide and pivot door systems, ensuring proper functionality, safety, and customer satisfaction.

The ideal candidate will have strong mechanical aptitude, hands-on experience with building products, and the ability to independently diagnose and resolve installation, alignment, and performance issues in the field.

Key Responsibilities

• Perform service, adjustments, troubleshooting, and repairs on multi-slide and pivot door systems at residential and commercial customer locations.
• Conduct site assessments to identify mechanical, alignment, installation, and operational issues.
• Diagnose problems and complete warranty, maintenance, and service calls efficiently and professionally.
• Perform adjustments to door hardware, tracks, rollers, seals, and related components to ensure proper operation.
• Communicate directly with homeowners, builders, contractors, and internal teams regarding service findings and recommended solutions.
• Explain product operation, maintenance requirements, and care instructions to customers.
• Maintain accurate documentation of completed work, service reports, and materials used.
• Ensure proper use and maintenance of tools, equipment, and company resources.
• Follow all safety procedures and industry best practices while working on job sites.
• Support continuous improvement efforts related to installation, service processes, and customer experience.

Required Qualifications

• Hands-on mechanical aptitude with experience servicing or installing doors, windows, glazing systems, or similar building products.
• Proficiency using hand tools, power tools, measuring equipment, and basic construction tools.
• Strong troubleshooting and problem-solving skills with the ability to diagnose mechanical, alignment, and performance issues in the field.
• Ability to read and interpret installation instructions, technical drawings, and product documentation.
• Strong customer service and communication skills when interacting with homeowners, builders, and trade partners.
• Ability to work independently while managing multiple service appointments and priorities.
• Comfortable working on ladders, lifting/moving large door panels, and working in various weather conditions.
• Valid driver’s license with a clean driving record.
• Ability to travel throughout the Dallas-Fort Worth Metroplex and surrounding areas.
• Strong attention to detail, reliability, and time management skills.

Preferred Qualifications

• Prior field service technician, construction, carpentry, glazing, or exterior building systems experience.
• Experience with high-end door systems, sliding doors, pivot doors, or architectural openings.
• Technical training or certifications in construction, carpentry, mechanical systems, or related fields.
• High school diploma or equivalent required; additional technical education is a plus.

Work Environment

• Full-time field-based position with daily travel to customer locations.
• Requires hands-on work in residential and commercial environments.
• Must be comfortable working independently and providing professional service directly to customers.