Regional Operations Manager

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world‑class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades or technology, or you are looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Summary Accountable for the overall success of Jones Lang LaSalle Critical Engineering Management (CEM) services for the JPMC account. Will oversee the implementation of all CEM processes and procedures to ensure portfolio‑wide compliance. Responsible for interpreting, communicating, and establishing engineering services and critical environments management strategies for supporting the JPMC account. Ensures the integration of all services and that they are delivered within agreed service levels. Provides oversight in all processes, field execution, including use of the corporate network and all platform tools, promoting and fostering relationships while serving as the key engineering services liaison for the client. Own local client relationships, implementation of services and financial success of the assigned portfolio in accordance with JPMC Corporation policies, procedures and standards. Ensures all resources, i.e. human, financial etc., are managed within the policies and procedures of Jones Lang LaSalle. Responsibilities Support account in exceeding annual Key Performance Measurement (KPI) targets by organizing objectives, measuring and reporting progress in a timely manner. All client engineering services management activities, including maintaining interface with Corporate Real Estate personnel, ensuring total contract compliance with all criteria and reaching all performance specifications, including qualitative customer service specifications. Quarterly performance reviews between Corporate Real Estate and Jones Lang Lasalle as outlined in contract. Ensure fixed, variable, and incentive compensation under the contract are achieved relative to Corporate Real Estate Performance Plan and other objectives; annual KPI and incentive compensation determination and contract amendments. Successful financial performance of the account; operational and financial goals, capital and operating budgets. All applicable HR operations, staffing and employee development. Review regional metrics and compare against account‑wide metrics through the use of analytics or other tools provided by JPMC and Jones Lang Lasalle to ensure that the portfolio is being managed within goal parameters. Measure, monitor and report to Account Leaders cost savings and value‑add contributions of the team. Provide input and support to strategic planning initiatives and work with Critical Environments Director to identify portfolio and savings reduction opportunities. Provide input and justification to annual operating plan for assigned locations. Participate in regional planning team to develop portfolio strategies. Oversees the timely and accurate implementation of strategic plans. Represent Corporate Real Estate at the regional level, developing and fostering regional client relationships as appropriate. Assists clients to understand corporate initiatives and communicate in collaboration with the director approved service levels within portfolio. Interfaces, collaborates and develops strong relationships with all stakeholders. Accountable for the accuracy and timely updates to all JPMC and Jones Lang Lasalle systems support tools. Support process owners and platform leaders with the implementation of training, education and expectations to ensure teams adhere to all processes and procedures. Provides regional input to annual financial plans and manages capital within approved plans/budgets while summarizing and sponsoring forecasted or unforeseen expenditures throughout the year. Reduce expenses by managing downward associated operating costs with set PM frequencies/standards while sustaining uptime integrity and minimizing agreeable risk. Provide input and justification to multi‑year capital infrastructure plan for assigned geography. Provide oversight and direction of development and approval of critical infrastructure projects, planning guidelines, commissioning, and close‑out. Work with key stakeholders to ensure compliance as related to proper close‑out and commissioning requirements are being followed including the collections and archiving of all necessary critical documents. Ensure that key stakeholders are properly maintaining archives of drawings, schematics, equipment operations manuals, warranty documents and other critical information. Review and maintain the completeness of all Business Continuity Plans (BCPs) and ensure the teams are in place to support the program inclusive of call trees and contact information. Periodic testing to be completed. Effectively manage communications across regions/geographies between team and customer contacts, particularly in instances of critical emergencies (i.e. system failure, downtime; as frequent as weekly), including managing root cause analysis to avoid repeat failures or lapses in service delivery. Provide situation status updates, as required, to the Critical Environments Director, key customer stakeholders and suppliers to ensure effective application of resources to minimize equipment failures and maximize equipment reliability and up‑time. Ensure all properties are operated, maintained and tested in accordancy with local, state and national requirements overlayed by those required and expected of JPMC Corporation Account, i.e. critical processes and reporting requirements. Establish annual audit schedules for both customer and Jones Lang LaSalle Operations audits, ensuring that all audits are 100% completed each year and that records are posted as directed. Collaborate with account team members and supplier key points of contact to meet annual KPIs objectives and agreed service levels. Oversee that suppliers meet or exceed KPI for client incident impacts. Always focusing on maintaining a goal of 100% Critical Facility Uptime. Assist Account Managers in the development of succession planning program, including, but not limited to, on/off boarding program administered that supports account rotation, employee exiting, and new employees. Available 24/7/365 in support of the customer’s critical environment. Perform additional job duties as requested. Minimum Requirements 10+ years operational experience with responsibility for leading teams in a critical environment, including 5+ years experience in Data Center services. Demonstrated leadership skills in managing people and customers. Strong oral and written communication, negotiation and analytical skills. Strong strategic thinker and planner. Ability to develop and create alternative ways to proceed forward. Strong analytical ability to think about all the factors that might affect a situation, recommend and execute solutions. Strong organizational skills, complements abilities, i.e. how resources can be arranged for maximum productivity. Strong judgment, problem‑solving and crisis management skills. Excellent interpersonal and relationship building skills. Fundamental skills in critical systems such as emergency/stand‑by generators, automatic transfer switches, uninterruptible power supply (UPS) systems, power distribution systems, UPS batteries, etc. Technically proficient in operations of Building Management Systems, Life Safety Systems, CMMS, Microsoft Office, PowerPoint, Visio and Microsoft Outlook software. Extensive electrical, mechanical & plumbing knowledge of commercial facilities with a very strong background in critical data center operations. Electrical or Mechanical Engineering degree or equivalent combination of technical experience and training is required. Proven record of providing excellent internal and external customer service. Global or National or Regional experience strongly preferred. Benefits 401(k) plan with matching company contributions. Comprehensive Medical, Dental & Vision Care. Paid parental leave at 100% of salary. Paid Time Off and Company Holidays. Early access to earned wages through Daily Pay. Location: On‑site – Aurora, CO, Broomfield, CO. Estimated compensation for this position: 175,000.00–195,000.00USD per year. Equal Opportunity Employer Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process—including the online application and/or overall selection process—you may email us at View email address on click.appcast.io. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with an appropriate level of security and keep it for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. Applicants in the United States may view our Equal Employment Opportunity policy here. Accepting applications on an ongoing basis until a candidate is identified. #J-18808-Ljbffr