Senior Technician, Telecommunication - (26-IT-601003-088)

Senior Technician, Telecommunication

The Senior Technician, Telecommunication is responsible for assisting in the overall management, operational guidance, installation, maintenance and troubleshooting of telecommunications systems and equipment and services provided for DC Water. The incumbent will also be expected to ensure compliance with regulatory standards and provide expert guidance on telecommunications technologies. Diagnose and resolve complex problems and billing issues with cellular phones and pagers, the Senior Technician acts as a key point of contact for technical issues, which will require maintaining an exceptionally high level of customer service for internal and external customers.

Responsibilities include:

• Maintains DC Water communications systems (voice/data). Monitors and analyzes voice operation and performance using established test procedures, documents and evaluates problems and/or malfunctions, diagnoses sources of problems, implements corrective action with appropriate agency, prioritizes problems and monitors repair actions.
• Participate in project planning and execution for new installations or upgrades of telecommunication systems.
• Collaborate with engineers and project managers to align technical requirements with project goals.
• Conduct regular inspections and preventive maintenance on telecommunication systems and equipment.
• Develops and modifies user technical training materials. Trains users in proper use of equipment and system operation.
• Maintain accurate records of installation processes, maintenance activities, and repair logs.
• Prepare detailed reports on system performances, including metrics and compliance with service level agreements (SLAs).
• Coordinates the radio dispatching functionality between the Blue Plain facility and remote sites, as well as inventory and provide maintenance for specialized equipment.
• Creates, modifies and maintains Information Technology Telecommunication's internal and external policies and procedures, forms and documents.
• Operates Authority vehicles as an essential function of the position. Maintains vehicles and/or equipment in a clean and orderly manner. Reports any operating deficiencies to the appropriate Authority personnel.
• Performs other duties and projects as assigned at the discretion of the Telecommunication manager.

Supervisory Responsibilities: N/A

Key Working Relationships: Interacts with employees/contractors throughout DC Water.

At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life's most precious resource in the nation's capital.

• Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.
• Connect to a strong culture. Everything we do is grounded in our shared valuesaccountability, trust, teamwork, customer focus, safety, and wellbeing.
• Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees' individuality and unique contributions.
• Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. The Americans with Disabilities Act prohibits discrimination against "qualified individuals with disabilities."

If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email View email address on click.appcast.io.