Accounts Receivable Specialist and Customer Service

Location: Perham, MN
Company: Esser Plumbing and Heating, Inc.
Schedule: Monday–Friday 9 am to 5 pm
Pay Range: $20 - $23, based on experience

About the Role
Esser Plumbing and Heating is seeking a reliable, detail-oriented professional to join our team in a hybrid Accounts Receivable/Customer Service role . This is a critical, onsite position that supports both our cash flow operations and customer experience. The ideal candidate is comfortable handling financial responsibilities, managing collections communication, conducting cheerful customer interactions, and maintaining a structured daily workflow.

Key Responsibilities

• Manage aging reports and follow up on past-due accounts
• Professionally conduct collection calls and email outreach
• Process and apply customer payments accurately
• Maintain clear documentation of all account activity
• Resolve discrepancies and support cash flow performance
• Prepare and process accurate customer invoices
• Review service tickets and job details for billing accuracy
• Collaborate with technicians and office staff to ensure correct charges
• Resolve billing questions and make adjustments as needed
• Answer incoming calls for all locations and assist customers with scheduling and inquiries
• Maintain consistent, reliable attendance and full-day availability through 5:00 PM
• Provide clear information on services, pricing, and billing
• Handle concerns and complaints professionally
• Coordinate with internal teams (accounting, customer service, dispatch)
• Maintain accurate customer records

Required Experience and Skills

• 2+ years of Accounts Receivable, billing, or collections experience (required)
• Previous phone-based customer service experience (required)
• Familiarity with Excel (required) and other Microsoft Office applications (required)
• Strong communication and problem-solving skills
• High attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Dependable, consistent attendance and strong work ethic

Preferred Qualifications

• Familiarity with accounting and scheduling software (Service Titan and Business Central, specifically)
• Experience in a service-based and/or multi-location business
• Basic understanding of plumbing or HVAC services is a real plus, but not required

Work Environment
This is an onsite office position requiring prolonged sitting, computer work, and phone use as well as frequent communication with customers and team members

Why Join Esser Plumbing and Heating?

• Stable, established company with a strong reputation, team-oriented work environment, opportunity to play a key role in both financial operations and customer experience, consistent full-time schedule
• Benefits package available after a 60 to 90 day waiting period.

Esser Plumbing and Heating, Inc. is an Equal Opportunity Employer.

 

Esser Plumbing and Heating, Inc. is an Equal Opportunity Employer.