Application Support Analyst

Jack Henry is seeking a customer‑focused, solution‑driven analyst to join our team of Application Support Analysts. The salary range for this position is $48,350- $72,450 and will be determined based on location and experience level. This is a remote position; candidates must live within roughly a 70‑mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO. This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.). Responsibilities Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JHA product. Oversees system set‑up for customer (i.e., parameter set‑up, creates job files for processing, etc). Ensures related business processes will run on software. Provides software support/guidance by answering questions on function, features and usage of software products. Communicates the customer’s needs/expectations with programmers, other team members, and team leader. Maintains effective communication with customer throughout entire project/case. Identifies/maintains customer issues and ensures proper resolution. Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution. Prepares training materials and documentation for customers and internal users. Primary client facing contact that will coordinate resources from other teams to resolve client issues. Accurately assesses the customer's product issue or problem by verifying, investigating, pinpointing, and defining all of the aspects that need consideration. Provides appropriate personnel a precise understanding, written and/or verbal, of user’s issues when the problem needs to be escalated to a higher level. Monitors incoming cases and emails and resolves in accordance within company guidelines. Participates in training programs to continuously improve product knowledge and service skills. Works on special projects or research, as needed. May perform other job duties as assigned. Requirements A minimum of two years of experience working in a financial institution (bank or credit union). Experience in consumer lending, commercial lending, or real estate lending is highly desired. Strong troubleshooting skills with the ability to deliver exceptional customer service in a fast‑paced environment. Ability to work holidays, weekends, and extended hours as business needs require. Willingness to participate in an on‑call rotation. Nice to Have Experience with ACH, general ledger, ATM/debit/credit card operations, or deposit operations is preferred. Familiarity with Jack Henry’s Symitar platform is also preferred. Benefits: comprehensive benefits designed to support your physical, mental, and financial health. At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business – and our society – stronger. Jack Henry is an equal‑opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations. #J-18808-Ljbffr