Veterinary Receptionist/ Customer Service Representative

Veterinary Receptionist/Client Service RepresentativeColumbus, OHWorthington Woods Animal Care Center is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.This position is perfect for candidates with a background in veterinary or human healthcare reception, who are driven and eager for career growth, with an ambition to join our management team. The long-term goal of this position is to begin as part of our reception team and potentially grow to the role of Lead CSR once you've mastered the responsibilities. We are seeking a friendly and outgoing individual, who is detail-oriented, reliable, and committed to contributing to a team-focused environment.Schedule and compensation:Compensation: $17 - $20 per hour, for each hour workedThis is a full-time position, with a 4-10s schedule and availability needed Monday-Friday and every other Saturday. You may be needed on a Sunday on rare occasions.Full-time Benefits Package*:Health package: Medical, dental, and vision insuranceLife insurance and disabilityEmployee Assistance Program (EAP)401k with company matchPaid time off in accordance with site policy and applicable lawPersonal pet discount*Part-time team members may be eligible for limited benefits in accordance with company policy and state lawMinimum qualifications and skill set:3+ years of experience in a customer service, reception, or client-facing role requiredPrevious veterinary receptionist or healthcare-related front-desk experience requiredProficiency in the following skills:Ability to manage a multi-phone line system while assisting in-person clientsExperience working with veterinary practice management software, especially EzyVet, preferredExceptional verbal and written communication skillsAbility to provide compassionate, professional service to clients during both routine and emotionally sensitive situationsStrong organizational and time management skillsExperience scheduling appointments and coordinating calendars preferredAbility to accurately process payments and maintain financial recordsPositive attitude and willingness to collaborate with a teamAbility to remain calm, professional and solution-oriented during busy periodsWhy choose us?At Worthington Woods Animal Care Center, we treat each pet that comes through our doors as if they were our own. Our practice was established in 1987 by Dr. Miller, DVM. We are a four-doctor, full service, family-operated animal practice, offering the latest equipment and medical procedures. Additionally, we offer boarding, pharmacy services, and a wide variety of pet foods and supplies. We have an enthusiastic and caring team ready to respond to the growing needs of our clients and their beloved pets. Join our family of caring animal lovers. Apply today!