Director of Operations

Director of Operations Join MIND 24-7: Transforming Mental Health Care, 24/7 At MIND 24-7, we are fundamentally changing the landscape of mental health care by creating a "front door" that is always open, always welcoming, and always ready to help. Our mission is to provide accessible, compassionate care for everyoneno matter the time of day or the challenges they face. Through our Express Care, Crisis Care, and Outpatient Progressions programs, we meet people where they are, delivering immediate and inclusive support that lifts up individuals and families. We believe that every team member, whether providing direct care or supporting behind the scenes, is essential to making this mission real every single day. Director of Operations Location: Mesa and Phoenix, AZ | Multi-Site Leadership Role Competitive Salary + Full Benefits MIND 24-7 is transforming behavioral health care by providing immediate, accessible crisis care in a 24/7 clinical environment. As the Director of Operations, you will provide operational leadership and oversight for two MIND 24-7 crisis clinics, ensuring our teams have the people, processes, and resources needed to deliver safe, efficient, and patient-centered care. This is a high-impact leadership role for an experienced healthcare operations leader who thrives in a fast-paced behavioral health environment, develops strong leaders, uses data to drive decisions, and knows how to turn operational challenges into opportunities for improvement. Why Choose MIND 24-7? Make an Impact Help expand access to immediate behavioral healthcare. Lead at Scale Oversee operations across two crisis clinic locations. Develop Leaders Coach and develop high-performing clinic leadership teams. Drive Improvement Use data and performance metrics to improve operations, quality, and patient outcomes. Your Role & Impact Lead operations for two crisis clinics, ensuring consistent execution of organizational standards and policies. Coach and develop clinic leaders, driving accountability for operational, workforce, quality, and patient care outcomes. Oversee staffing and workforce effectiveness, including scheduling, productivity, and coverage. Monitor patient flow, throughput, and capacity to improve efficiency, access, and patient experience. Manage operational and financial performance, including volume, labor utilization, productivity, budgets, and key performance metrics. Partner with clinical, medical, nursing, and administrative leaders to support coordinated, high-quality care. Ensure regulatory readiness, patient safety, and quality standards across clinic operations. Use data to identify opportunities and implement solutions that improve workflows, resources, and overall clinic performance. Lead during significant operational, staffing, safety, or facility events, ensuring effective communication and resolution. What We're Looking For Bachelor's degree in Healthcare Administration, Business Administration, Behavioral Health, Management, or a related field. 5+ years of progressive healthcare leadership experience. 3+ years of behavioral health, psychiatric, crisis stabilization, or acute healthcare operations experience. Experience leading managers and multidisciplinary teams. Experience managing budgets, labor utilization, productivity, and operational performance metrics. Strong data-driven decision-making and problem-solving skills. Level 1 Fingerprint Clearance Card or ability to obtain upon hire. Current CPR certification and CPI/equivalent training or ability to obtain. Valid driver's license with the ability to travel between MIND 24-7 locations. Ready to Lead the Future of Behavioral Healthcare? If you're an experienced healthcare operations leader who thrives in a fast-paced environment, develops strong teams, and is passionate about improving access to behavioral healthcare, we'd love to hear from you. To support you in this essential work, we offer a benefits package grounded in empathy, including medical, dental, vision, life, and disability insurance. We provide a 401(k) plan with company contributions and accrued paid time off to ensure you have the space to rest and recharge. As an equal opportunity employer, we believe that diversity makes us stronger and we are committed to creating a culture where you can be your authentic self and truly belong. If you are ready to take ownership of your impact and help us do great things, we invite you to apply today.