Patient Care Coordinator

Benefits:

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Patient Care Coordinator Minimally Invasive Vascular | St. Augustine, FL (with occasional travel to Jacksonville)

Join a growing specialty medical practice and help deliver an exceptional patient experience.

Minimally Invasive Vascular is seeking a professional, compassionate, and highly organized Patient Care Coordinator to join our team. This position serves as the first point of contact for patients and plays a vital role in ensuring smooth daily operations, excellent customer service, and efficient coordination of patient care.

Our practice specializes in interventional radiology and minimally invasive vascular treatments, providing innovative outpatient procedures in a patient-focused environment.

Position Summary

The Patient Care Coordinator is responsible for front office operations including patient scheduling, insurance verification, authorizations, registration, and communication with referring providers. The ideal candidate is dependable, detail-oriented, and enjoys helping patients navigate their healthcare journey.

This position is based primarily in our St. Augustine office, with occasional coverage and support in our Jacksonville location.

Responsibilities

Patient Experience & Front Office Coordination

Welcome patients and provide a positive, professional first impression

Answer incoming phone calls and assist patients with scheduling and questions

Schedule consultations, procedures, ultrasounds, and follow-up appointments

Confirm appointments and maintain provider schedules

Coordinate patient transportation when needed

Collect and update patient demographics, insurance information, and required forms

Ensure patient charts are prepared and complete prior to appointments

Insurance & Administrative Support

Verify insurance benefits and eligibility

Obtain prior authorizations and referrals as required

Communicate with insurance companies regarding coverage and approvals

Assist with claim follow-up, denials, and appeals as needed

Maintain accurate documentation within the EMR and practice management systems

Scan and upload records, reports, and outside documentation

Provider & Referral Coordination

Communicate with referring physician offices and facilities

Obtain medical records, imaging, and laboratory results

Coordinate pre-procedure requirements and patient instructions

Ensure continuity of care between patients, providers, and referral sources

Qualifications

Minimum 2 years of medical office experience preferred

Experience with insurance verification and authorizations strongly preferred

Excellent customer service and communication skills

Strong organizational and multitasking abilities

Ability to work independently and as part of a team

Proficiency with computers, EMRs, Microsoft Office, and general office software

Reliable transportation and willingness to travel occasionally between St. Augustine and Jacksonville

What We Offer

Competitive compensation based on experience

Health benefits

Paid time off and paid holidays

Supportive team environment

Opportunity to grow with a rapidly expanding specialty medical practice

If you are passionate about patient care and enjoy working in a fast-paced medical environment, we would love to hear from you.