Account Manager

About the Role:

Are you ready to take your career to the next level in the
exciting world of real estate technology? Join our Residential Client Services
Team as an Account Manager and position yourself at the forefront of innovation
in the real estate industry! In this role, you'll guide clients
through implementation and adoption of RentCafe Living, Rewards, and
Renter Essentials. You'll be the key connection between clients,
internal teams, and residents' digital experience, ensuring seamless launches,
strong adoption, and measurable success. But that's not all - your
role goes beyond customer support. You'll be an active participant in
our collaborative team, driving continuous improvements and pushing
the boundaries of innovation in our products. Your contributions will help our
clients stay ahead of the curve in a competitive market and continue to receive
the highest level of service.

If you're passionate about technology, customer
success, and making a significant impact in the real estate sector, this
is the opportunity for you.

What You'll Do:

• Provides guidance and support to mid to large-sized
  property management clients using Resident Services by ResidentShield
• Analyze client operations and usage data
  to identify areas for optimization and improved service delivery
• Coordinate and facilitate the resolution of
  client-reported issues by working cross-functionally with internal teams and
  vendor partners
• Build strong relationships with clients and vendor partners
  to ensure seamless integration and satisfaction with resident service solutions

Who You Are:

• Bachelor's degree or an equivalent combination of education
  and experience
• Two plus (2+) years of project or account management
  experience
• Ability to adapt to a dynamic environment with constant
  changes
• Ability to think analytically and effectively communicate
  analysis to clients
• Big picture focus while displaying a
  keen attention to detail
• Collegial, team-oriented disposition with the ability
  to establish cooperative working relationships with all levels of
  employees and clients
• Client-centered commitment and focus
• Independent decision-making and problem-solving skills
• Excellent communication skills
• Solid presentation skills
• Ability to meet critical deadlines and prioritize multiple
  tasks in a fast-paced environment
• Knowledge of software interfaces
• Advanced proficiency in Microsoft Office 365
• CRM proficiency
• Ability to travel up to 25%

Ideal to Have:

• Prior experience in the real estate financial technologies
  industry (flexible rent, security deposit alternatives, rent reporting, rental
  rewards)

Real Estate runs on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking
innovation. We've created a team of over 10,000
employees in over 40 locations around the globe dedicated to making great
real estate software products.

Discover the Yardi Difference:

Yardi is more than just a software company - we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

#YardiCareers #TeamYardi #hiring

Annual Salary Range: $68,640 - $76,500

All submissions for open positions should be received
through Yardi's applicant portal, accessed from Yardi's corporate website.

EOE/Race/Gender/Disability/Vets

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#LI-Hybrid