Field Service Technician

Field Service Technician

Responsible for providing professional and consistent field services to customers, contractors, and distributors to include end-user training, on-site processor calibrations, and minor repairs for all polyethylene fusion products and procedures.

Essential Duties & Responsibilities:

• Works closely with regional sales, product managers, and training coordinator to ensure all service requests are obtained and properly completed.
• Performs GF processor calibrations, and minor repairs on-site
• Inspects GF tools on-site to verify they are still functioning as intended
• Schedules, delivers and tracks contractor, distributor and end user training sessions consistent with established Georg Fischer Piping Systems protocols ensuring all participants are tested and credentialed.
• Prepares monthly reports outlining the completed training sessions and works with training administrator to organize and maintain logs of personnel trained.
• Maintains and enhances customer relationships as established by regional sales managers and other GF personnel
• Proactively seeks additional sales opportunities while on the job site
• Works with product managers to optimize training programs
• Monitors competitive activity and report findings to RSD and affected product manager
• Recommends product enhancements or changes based upon market feedback and increase sales potential
• Coordinates activities with sales channel representatives (agents, systems integrators, etc)
• Works closely with associates on the sales team covering the site where training will be conducted
• Completes work accurately and on time manage travel in a cost-effective manner
• Other duties as assigned.

Required Skills/Abilities:

• Performs all operations according to prescribed safety principles.
• Ability to work with and preserve confidential information.
• Acts as company representative at other company locations, or at other companies.
• Presents a professional appearance as well as presents a professional attitude with customers, distributors, vendors and other company personnel.
• Presents professional communication skills – verbal, written, e-mails.

Education and Experience:

• 7+ years of experience in skilled trades, or training associated with the installation of plastic piping systems (solvent welding, and fusion jointing).
• Team leadership or management experience a plus
• Professional presentation skills in varied settings (classroom, construction trailer, hands-on)
• Proficient verbal and written communication skills required, multiple languages a plus.
• Proficient personal computer skills; familiar with Microsoft Office a plus.
• Passing of company post-employment physical as well as controlled substance testing and background and security checks, as required.
• In-depth knowledge of company products and services offered, preferred

Working Conditions / Physical Requirements:

• Remote position.
• Up to 75% of domestic travel required.