Customer Service Representative - Retail | Long Island, NY

Customer Service Representative - Retail Job Category: Telesales & Customer Service Requisition Number: CUSTO020705 Work Schedule: Full-Time, On-site, M-F, Long Island, NY (Bethpage) office Pay: $22–$26/hour based on experience, qualifications Description As a Customer Service Representative, you are a key level of support for our valued retail store customers. A large portion of your day will be spent answering customer inquiries and entering & processing orders (50-100 daily) via the AS400 system. In addition to order support, you will investigate customer problems and/or complaints to successful resolution. To be most successful in this investigative work, you will need to build and maintain relationships with both internal and external stakeholders. Position requires M-F work in Long Island, NY (Bethpage) office. Responsibilities Handle a variety of inbound calls to determine the appropriate course of action Ensure delivery of excellent customer services through fast and accurate processing of orders Provide pricing and delivery information and process orders Communicate and coordinate with other departments to resolve inquiries Serve as a liaison between customers and the sales department Make outbound calls as needed to keep clients updated regarding promotions, new products, and attempt to secure new orders Assist customers in the selection of products according to their needs/requirements Utilize computer systems to assist with pricing, availability and alternate product selection Resolve pricing situations encountered during customer transactions using current sales policies Assist in resolving shipping discrepancies and errors, including obtaining proof of deliveries from the freight carrier and pulling necessary internal documents; submit credit requests Enter sample orders, follow up with the customer regarding the performance of the sample, and obtain an order if possible Learn about the WLS system and help in data entry and some inventory control functions Requirements High School Diploma or GED required Excellent communication skills and proactive problem‑solving abilities Multi‑task oriented Customer‑centric attitude Minimum 3 years of customer service experience preferred College degree preferred Strong user‑level computer skills in a Windows environment: Outlook, Excel, PowerPoint, Word, Teams Familiarity with AS400 preferred Benefits Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days (minimum 30 hours per week) Paid Time Off – Vacation, Sick, Holidays and Personal Time 401K with generous company match Additional benefit information available on the Bunzl Careers home page (Benefits and Perks) Equal Opportunity Employer Statement Bunzl Distribution has a tradition of commitment to equal employment opportunity. The employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Bunzl