Front Desk Agent - PM Shift

Hotel Front Desk Agent

Serves guests by completing registration; controlling room assignments.

Duties:

• Welcomes guests by greeting them; answering questions; responding to requests
• Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards
• Establishes credit by verifying credit cards or obtaining cash
• Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel
• Maintains records by entering room and guest account data
• Collects revenue by entering services and charges; computing bill; obtaining payment
• Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements
• Assists hotel guests with all requests and needs as they arise including assistance with luggage, taking and delivering room services orders, valeting hotel guest cars, etc.
• Assists with housekeeping duties when the need arises
• Contributes to team effort by accomplishing related results as needed.

Requirements:

Available 3PM-11PM, weekends until 12Midnight and some nights to 2AM, at least 3 years experience, customer service, people skills, quality focus, professionalism, energy level, multi-tasking, dependability, thoroughness, phone skills, data entry skills, listening. Open availability a must including weekends and holidays, must possess valid drivers license.

Benefits:

Health insurance, 401K, discounted meals

Pay rate: dependent on experience, $16-17/hr