Divisional Information Support Analyst, Facilities - Lakeland

Divisional Information Support Analyst, Facilities - Lakeland

This position is primarily to ensure Facility Services Leadership and department associates are provided with information and statistical analysis on maintenance and equipment specific data. The responsibilities listed on this position analysis are not intended to be all-inclusive and additional responsibilities may be assigned as needed.

Responsibilities include:

• Coordinating Bid and Quote documents from service suppliers for Maintenance Coordinators, Supervisors, Assistant Managers and Managers
• Administrative coordination and completion of the SAVE Evaluation process
• Managing Scheduled Maintenance and contract line maintenance as needed to ensure our retail locations are appropriately maintained by external service suppliers
• Providing analysis, data, documentation, tracking, scheduling and other administrative support to Maintenance Coordinators, Maintenance Supervisor, and Equipment Supervisors
• Coordinating, scheduling and tracking of lighting program to maintain store lighting service
• Coordinating cross departmental work requests
• Performing clerical duties as required to support the FS department as department business needs require
• Travel coordination for Maintenance associates

Required qualifications include:

• 2 years' experience in a customer service field or 1 year experience in a Maintenance specific customer service position
• Intermediate knowledge of Access, Excel, Outlook and Word to perform core functionalities
• Basic knowledge of CMMS (Computerized Maintenance Management System)
• Basic knowledge of Sharepoint and Landmark
• Excellent Oral and Written Communication skills
• Ability to multitask
• Excellent time management and planning skills
• Excellent teamwork skills
• Ability to reason, make sound decisions and comply with rules and policies
• Basic computer skills
• Willingness to work a flexible schedule
• Must have good punctuality and attendance

Preferred qualifications include:

• 4 years' experience in a customer service field or 2 years' experience in a Maintenance specific customer service position
• Advanced knowledge of Access, Excel, Outlook and Word to perform core functionalities
• Advanced knowledge of CMMS (Computerized Maintenance Management System)
• Advanced knowledge of Sharepoint and Landmark
• Excellent analytical skills
• Empathetic listening skills
• Professional Telephone etiquette
• Ability to be customer-focused
• Conflict Resolution skills
• Ability to be Detailed Oriented
• Ability to Recognize Patterns
• Organization skills
• Knowledge of Facility Services Products and Services
• Knowledge of Publix Organizational Structure
• Knowledge of Continuous Quality Improvement (CQI)
• Knowledge and understanding of company and departmental policies, processes and procedures

To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week's pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks' pay.

Benefits include:

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans plan
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: Benefits - Jobs (publix.com)

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours. Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.

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