Quality Assurance Specialist

JOB SUMMARY: The Quality Assurance Specialist performs routine monitoring work and uses statistical sampling, auditing, and observation of work to ensure consistent compliance with policies and procedures. ESSENTIAL FUNCTIONS: Conducts monitoring and makes recommendations for improvement and maintains documentation on program reviews. Compiles required monitoring documents and submits responses to Quality Assurance Lead. Provides technical assistance on workforce services programs. Maintains knowledge on current and future programs to ensure compliance with laws and regulations. Performs other related duties as assigned. REQUIRED SKILLS/ABILITIES: Knowledge of workforce development, economic development, business intelligence and trends, and project management. Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability. Knowledge with applicable federal, state, and local laws and regulations. Knowledgeable with the Integrated Service Principles. Knowledge of quality control, auditing, or performance monitoring, Knowledge of word processing, spreadsheet, technology, and computer skills. Exceptional customer service and interpersonal skills. Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented. Excellent verbal and written communication skills. Ability to analyze and interpret information and data and provide relevant feedback for action. EDUCATION AND EXPERIENCE: High School Diploma or GED required. Associates or Undergraduate degree preferred. (1-2) Years of relevant experience required. Additional relevant work experience may be considered in lieu of required education. Valid driver’s license and proof of insurance with good driving record. Bilingual in English and Spanish preferred. PHYSICAL DEMANDS AND WORKING CONDITIONS: Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPANY OVERVIEW: C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers. At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference. Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work. Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together! Health Insurance (with no-cost options for employee-only plans) Wellness Reimbursement Generous Paid Time Off Paid Parental Leave 401(K) with 100% Employer Match of up to 6% of individual contributions Dental Vision Life Insurance Short and Long Term Disability Pet Insurance EEO/AA C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications. #J-18808-Ljbffr