Customer Service Representative - Energy Division - Full-Time with Benefits

Customer Service Representative - Energy Division - Full-Time with Benefits

Are you looking to be part of an extraordinary team? Are you an organized and passionate person looking to make an impact on our members and communities that we serve? If so, then there has never been a better time to join Country Visions Cooperative. We have an immediate opening in our Energy Division as a Customer Service Representative working out of our Brillion Wi Location. Come join our team today!


We are looking for a person with a passion for serving others and you must have the desire to go above and beyond to help resolve our members' questions as the first point of contact.


Country Visions Cooperative is an agriculture based cooperative dedicated to service and building long-term relationships from generation to generation. We are proud to trace our roots back to 1923.


Customer Service Representative (CSR) assists customers by answering inquiries, resolving issues, and providing information about County Visions Cooperatives products and services through channels like phone, email, Connect, and in person. This position reports to the Energy Administration Manager.

Company Benefits

• Competitive pay, based on experience
• Paid time off
• Annual profit sharing
• Paid holidays and additional annual floating holidays
• 401K with generous company match
• Medical insurance with optional Health Savings Account (large company contribution to HSA)
• Dental and Vision insurance
• Flexible Spending Account
• Company paid Life Insurance, Short-Term Disability, and Long-Term Disability
• Uniform and company apparel annual allowance
• Employee Assistance Program
• Health and Wellness Program
• Employee discounts

Key Duties & Responsibilities

• Customer Communication:
  • Answer customer questions & provide information about products, services, and policies.
• Issue Resolution:
  • Address complaints, resolve technical issues, and find solutions to customer problems.
• Order Processing:
  • Take orders, calculate charges, process payments, and reconcile daily driver tickets.
• Record Keeping:
  • Document customer interactions in Energy Force and Connect so all team members are aware of situations.
• Product Knowledge:
  • Stay updated on product knowledge and company policies.
• Collaboration:
  • Work with team members and other departments to ensure consistent and positive personnel experiences.
  • Identify and escalate complex or sensitive issues to the appropriate personnel or management.
• Reconcile Driver Trip Reports Daily
  • Propane & Petroleum
• Forecasting & k-Factor deviations
• Scan work orders into Energy Image
• Daily Clear
• Reconcile Banks
• Other tasks assigned by Energy Administration Manager

Qualifications and Educational Requirements

• Prior phone-call customer service experience
• Strong phone etiquette
• Strong organizational skills
• Accurate, confident and dependable
• Excellent communication skills
• Friendly, energetic and strong people skills
• Basic math and computer skills
• Microsoft suite experience

The candidate must successfully pass a background check.