Medical Records/HIM (Bilingual Preferred)

Metrocare Services

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare's Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

Job Description

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and adults we serve.

The Health Information Management Specialist II is cross trained on all the following functions: Psych Consult, MyAvatar, Penelope, Cerner, Evolv, Chart Assembly, Loose Filing, and Release of Information functions. As well as chart closure and discharge, ordering forms and supplies for the records department, chart audits, communicating via e-mail, pulling and filing requested charts, sending and distributing faxed information, and other general office duties occurring in the medical records area. This individual must be able to assess and prioritize needs, follow through on assignments and function well under deadline restraints while protecting the confidentiality of individuals served.

Essential duties and responsibilities include:

• Performs quality monitoring of patient demographic information.
• Retrieves and sorts health information into the proper chart order, ensuring that records are updated, required forms and documents are provided, pages are signed and dated, according to facility standard.
• Assists individuals with the Release of Information process.
• Processes requests for health information.
• Requests records from outside facilities.
• Prepares the paper medical record for electronic scanning and indexing.
• Scans/Uploads documents into the EMR.
• Performs quality checks on images for clarity, positioning, redundancy, and misfiles.
• Purge and archive medical records on an as needed basis.
• Provides administrative support to clinical staff as needed.
• Processes outgoing mail daily.
• Assists with training of HIM staff and volunteers.
• Covers other medical records departments for assigned region.
• Orders office supplies and other material.
• Participates in regularly scheduled supervision, team, and unit staff meetings.
• Maintains an acceptable work record by being punctual to arrive at work and return from breaks; request planned leave within acceptable time frames established by the supervisor to ensure adequate coverage is available for region.
• Meets designated benchmarks and/or quality measures for assigned job functions.
• Performs other duties as assigned.

Competencies include:

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards, and applicable state/federal laws.
• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Effective verbal and written communication skills.
• Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
• Ability to handle multiple tasks and special projects simultaneously.
• Able to work autonomously with minimal or no supervision.
• Able to maintain a high level of professionalism and confidentiality.
• Knowledge of medical terminology and terminal digit filing.

Qualifications:

• High School/GED graduate with 3 years experience in general office, preferably in a medical or psychiatric setting. Technical school/training may substitute for work experience.
• General knowledge of HIPAA guidelines.
• Basic math skills required.
• Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
• Proficiency using Microsoft Outlook, Word, and Excel.
• Ability to utilize Internet for resources.
• Typing 45+ wpm and 10-Key entry experience.
• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
• Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business.
• Must have an acceptable driving record.

Benefits Information and Perks:

Metrocare couldn't have a great employee-first culture without great benefits. That's why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development allowance up to $2000 per year
• Bilingual Stipend 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free. No Recruitment Agencies Please