FWSP Student Ambassador (Technical) - Retention & Outreach

FWSP Student Ambassador (Technical) - Retention & Outreach

This is a Federal Work Study Program (FWSP) student technical position operating as Retention and Outreach Student Ambassador within the department of Retention and Completion. Retention and Outreach Student Ambassadors serve in a variety of roles in support of the Office of Retention and Outreach.

Hours per week: Up to 20 hours per week.

The Office of Retention and Outreach is dedicated to empowering students with the support, resources, and guidance to start smart, stay focused, and finish strong. We are committed to fostering a supportive environment where students can pursue their dreams with confidence and determination. Our goal is to ensure every student has the tools and encouragement to stay the course and shape their future, turning aspirations into achievements.

The role of the Retention and Outreach Student Ambassador is to provide first-line support to students and visitors in Nigh University Center 121, represent Retention and Completion via tabling and presentations, and support events including Start Strong/Finish Strong, First-Generation Week, Transfer Student Week, and similar events. Student Ambassadors will be trained in the various requirements of the role.

Qualifications/Experience Required: Understanding basic office skills including answering the phone, greeting visitors, and representing an office or team.

Qualifications/Experience Preferred:

• Customer service experience.
• Experience with MS Bookings, Teams, and Outlook.

Knowledge/Skills/Abilities:

• Excellent written and oral communication skills.
• Excellent interpersonal and customer service skills.
• Willingness to take initiative.
• Self-motivated.
• Detail oriented.
• Dependable.
• Punctual.

Reasonable accommodation, in accordance with ADA requirements, may be made upon request to enable individuals with disabilities to perform essential functions.