Pool & Sauna Haus Activities Lead - Giants Ridge

Compensation Amount:
24.00 USD Hourly

Job Summary:
Under the direction of the Pool & Sauna Haus Manager, this position is responsible for leading recreational activities while ensuring the safe, efficient, and guest-focused operation of the Pool & Sauna Haus. This role combines activity leadership, guest engagement, and facility attendant responsibilities, delivering an engaging and safe environment for all guests.

Job Description:

ESSENTIAL FUNCTIONS

• Plans, organizes, and leads recreational activities, classes, and events for all age groups.
• Assists in developing new programs and themed events.
• Lead group activities such as fitness classes, games, and poolside programming.
• Promotes activities and communicates upcoming events to guests.
• Monitors and facilitates scheduled activities to ensure a positive guest experience.
• Registers guests at the facility, collects payments, and ensures proper waivers are signed.
• Monitors pool area users, maintaining order and safety; enforces policies, rules and regulations.
• Enforces policies, rules and safety regulations.
• Assists with facility events and supports operations as needed.
• Maintain cleanliness and organization of pool, activity spaces and equipment.
• Provides exception guest service and responds to questions, concerns, and feedback.
• Follows proper emergency procedures when needed; administers first aid, as needed.
• Reports employee or guest injuries to the Manager on duty and completes incident reports as directed.
• Is familiar with all unit services/features and local attractions/activities to accurately respond to guests' questions.
• Assists in training and supervising facility staff, ensuring adherence to safety standards and quality service.
• Performs other duties as assigned.

SKILL & KNOWLEDGE REQUIREMENTS

• High School Diploma/G.E.D. preferred.
• Experience leading group activities, fitness classes, or recreational programming.
• Passionate about guest service and the hospitality/recreation industry.
• Ability to communicate and attend to guests with the highest standard of service.
• Basic mathematical skills and ability to learn and operate point-of-sale (POS) system.
• Ability to pass cash handling training.
• CPR/First Aid/AED Certification required or ability to obtain.
• Water Safety Instructor (WSI) certification, preferred.
• Prior experience teaching Yoga, Aerobics, or group fitness classes, required.
• Knowledge and ability to apply first aid techniques or ability to learn.
• Ability to work independently.
• Problem sensitivity and the ability to recognize when a problem has occurred and communicate it to the supervisor.

PHYSICAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the facility. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Ability to safely negotiate slippery/uneven walking surfaces.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently and up to 250+ lbs. with assistance occasionally.
• Ability to frequently stand; walk; sit; stoop; kneel; or crouch.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.
• Withstanding temperature and humidity extremes in indoor/outdoor environments.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand and hear the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a sometimes fast-paced environment.
• Ability to work evenings, weekends and holidays.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

• Point-of-Sale (POS) system
• Typical office equipment (computer, fax, telephone, copier, scanner, among others)
• Pool safety and rescue equipment

Giants Ridge, managed by Guest Services, is looking for an upbeat and engaging person to join our team as a Pool & Sauna Haus Activities Lead. This role is perfect for someone who enjoys working with people of all ages, leading group activities, and creating a positive, welcoming environment.

We are looking for someone who naturally connects with others, brings great energy to a room (or pool deck!), and has experience leading fitness classes or recreational programs like yoga, aerobics, or group activities. If you're passionate about wellness, recreation, ad helping guests have a great time - you'll fit right in!

What We're Looking For:

• Experience leading group activities, fitness classes, or recreational programs.
• Background in Yoga, Aerobics or group fitness instructions.
• CPR/First Aid/AED certification (or willingness to obtain)
• Strong communication skills and a positive, team-oriented attitude.
• Ability to stay calm, flexible and solution focused.

Why Work at Giants Ridge?

• Comprehensive Health Coverage - Stay covered with medical, dental, vision, life and disability insurance, plus access to an Employee Assistance Program (EAP) for additional support. We also offer HSAs, FSAs and more to help you manage healthcare costs.
• Retirement Savings - Play for your future with our 401(k) retirement plan, featuring a company match to help you build financial security.
• Paid Time Off - Take time to rest, relax and recharge with generous PTO.
• Mountain Perks - Enjoy free employee passes and discounts for your family so you can hit the slopes and trails all season long!
• Exclusive Golf Privileges - Hit the greens with complimentary golfing at our two championship golf courses.
• Exclusive Discounts - Save on delicious food, stylish apparel and must-have accessories while working at Giants Ridge.
• Work with Friends - Join a fun, supportive team where every day feels like an adventure.
• Flexible Scheduling - We offer flexible schedules to fit your lifestyle, but some evening, weekend and holiday shifts are required to keep up with the excitement at Giants Ridge.
• And More! - Additional perks and surprises that make Giants Ridge a great place to work!

Giants Ridge is the #1-rated family vacation destination in Minnesota. Located just north of Duluth in the heart of Minnesota's Superior National Forest, Giants Ridge is a four-season, family-oriented resort offering fun and adventure for every level of outdoor enthusiast. Summer features world-class golf and lift-served mountain biking, while winter brings incredible skiing, snowboarding, fat tire biking, and more. Guests and employees alike can enjoy the Pool & Sauna Haus, along with dining, lodging, and a variety of year-round recreational amenities. Employees also have access to discounted lesson opportunities to help them develop new skills and make the most of the Giants Ridge experience. Beyond the resort, the Iron Range region offers abundant outdoor recreation, including lakes and waterways for boating, fishing, and paddling, as well as extensive trail networks for hiking, snowmobiling, and other seasonal activities. Spring and fall provide the perfect transition between seasons, showcasing the natural beauty and outdoor adventures that make the region a great place to live, work, and play.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.