Part-Time Front Desk Agent (CWS)

The hourly pay rate for this role is $18.40. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

JOB OVERVIEW

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

DUTIES AND RESPONSIBILITIES

Welcome guests in a friendly, prompt and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. Issue, control and release guest safe-deposit boxes. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to address issues. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Promote team work and quality service through daily communications and coordination with other departments. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

QUALIFICATIONS AND REQUIREMENTS

High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.

PHYSICAL AND OTHER SKILLS

Frequently standing up behind the desk and front office areas. Carrying or lifting items weighing up to 50 pounds. Handling objects, products and computer equipment. Use a keyboard to operate various property management and reservation systems, etc. Communication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often. Basic math skills are used frequently. Problem solving, reasoning, motivating and training abilities are often used. May be required to work nights, weekends, and/or holidays. Job Info Job Identification 164939 Job Category Hotel-Operations Posting Date 06/25/2026, 11:04 PM Apply Before 07/24/2026, 12:00 AM Job Schedule Part time Locations PO Box 33085, Joint Base Lewis McChord, WA, 98433, US #J-18808-Ljbffr IHG