Automotive Service Advisor - North Austin

Overview Join Group 1 Automotive, a Fortune 250 automotive retailer, and become part of a team committed to delivering exceptional customer experiences. We are looking for customer‑focused, motivated, and professional Automotive Service Advisors to join our high‑performing service teams. As the primary point of contact between our customers and the service department, you will build lasting relationships, provide trusted guidance, and help customers maintain their vehicles with confidence. If you are passionate about customer service and enjoy working with people in a fast‑paced environment, we want to hear from you. Locations Group1 Toyota of North Austin Group1 Hyundai North Austin Cedar Park Nissan Round Rock Nissan Mercedes‑Benz of Georgetown Benefits Competitive Pay Plan Medical, Dental, and Vision Insurance Life and Disability Insurance 401(k) with Company Match Paid Time Off Employee Vehicle Purchase Program Employee Stock Purchase Plan Responsibilities Greet customers promptly and professionally, ensuring an outstanding service experience from start to finish. Listen to customer concerns and accurately document vehicle service needs. Recommend maintenance and repair services based on manufacturer guidelines and vehicle inspections. Communicate repair recommendations, costs, and timelines clearly and effectively. Coordinate with technicians to ensure efficient workflow and timely vehicle delivery. Keep customers informed throughout the repair process. Review completed work with customers and explain services performed. Maintain strong customer relationships to encourage repeat and referral business. Consistently meet or exceed customer satisfaction and sales performance goals. Demonstrate behaviors consistent with the Company's Values in all interactions with customers, coworkers, and business partners. Qualifications Previous Automotive Service Advisor experience required. Previous dealership experience is strongly preferred. Excellent customer service, communication, and relationship-building skills. Strong sales aptitude with the ability to recommend maintenance and repairs needed. Positive attitude, professional appearance, and strong work ethic. Ability to multitask and perform in a fast‑paced environment. Basic computer and technology skills. Goal‑oriented with a desire to achieve performance objectives. High School Diploma or equivalent required. Valid driver’s license and acceptable driving record. Equal Opportunity Employer We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening. #J-18808-Ljbffr Group 1 Automotive