Assistant Manager

Job Description

Job Description

Front of House Manager - The Frisco Barroom

The Frisco Barroom is a lively, customer-focused restaurant offering a fun and relaxed atmosphere with a great selection of drinks and delicious food. We are seeking an experienced and energetic Front of House Manager to help lead our team and ensure an exceptional guest experience from start to finish. We pride ourselves on a supportive team environment where everyone contributes and is valued.

Job Summary:

As the Front of House Manager, you will be responsible for helping oversee the daily operations of the front-of-house, ensuring that guests receive top-tier service in a vibrant, fast-paced environment. This position requires excellent leadership skills, a passion for hospitality, and the ability to manage multiple responsibilities simultaneously. You’ll play a key role in creating an enjoyable atmosphere while supervising and developing a dynamic front-of-house team in tandem with our GM and other management team.

Key Responsibilities:

• Lead, train, and motivate the front-of-house team (hosts, servers, bartenders, bussers) to deliver outstanding customer service and maintain high operational standards. This includes conducting regular pre-shift meetings, providing constructive feedback, and recognizing and rewarding outstanding performance.
• Oversee daily front-of-house operations, including managing guest seating, reservations, and interactions to ensure a smooth and efficient flow of service.
• Work closely with the kitchen and bar staff to ensure timely and accurate food and beverage service, addressing any guest concerns or issues promptly.
• Monitor inventory levels and assist with budget management to ensure cost-effective and efficient operations. This includes conducting regular stock checks, placing orders with vendors, and minimizing waste.
• Uphold health, safety, and cleanliness standards in line with local regulations, ensuring a safe and welcoming environment for both guests and staff.
• Handle guest feedback and complaints in a professional and positive manner, striving to resolve issues and enhance guest satisfaction.
• Plan and coordinate special events, promotions, or themed nights to drive business and create excitement around the bar.
• Ensure the front-of-house area remains organized, clean, and well-stocked, maintaining an inviting atmosphere for all guests.
• Utilize the Toast POS system for managing reservations, tracking sales, and generating reports on key performance indicators

Experience & Qualifications:

• Proven experience in a supervisory or managerial role in a food and beverage setting, preferably in a bar or casual dining environment.
• Strong leadership skills with the ability to train, develop, and motivate staff.
• A solid understanding of bar and kitchen operations, including food and drink service.
• Experience managing budgets, inventory, and cost control in a hospitality environment is preferred.
• Exceptional customer service skills with the ability to create a positive and memorable guest experience.
• Ability to handle multiple tasks in a fast-paced environment, staying calm under pressure.
• Experience in managing or organizing special events is a plus.
• Proficiency in POS systems and MS Office Suite (Excel, Word, Outlook).
• ServSafe certification preferred.