Quality Systems Manager

Job Description

Job Description

Make a Difference in YOUR Career!

Our vision is both simple and ambitious: to put our drinks on every table.  

We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.

Our ambition is to continually improve and it’s what keeps us at the top of our game. We are solutions-based. We are innovative.  We seek out new challenges and conquer them.  This is our company ethos, but it’s our people’s too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what’s best.

Stop and think: how would YOU put our drinks on every table?  

Position Description

The Quality Systems Manager will be responsible to take a leadership role in implementing, executing, verifying, and validating the local Quality Management System. In addition, they will assume direct responsibility for compliance with the Food Safety and Modernization Act and food production licensing, certifications, and registrations are current.

Essential Job Functions:

• Adhere to and ensure compliance to all health and safety policies/procedures, Good Manufacturing Practices (GMPs) and adhere to the required personal protective equipment (PPE).
• Adhere to and ensure compliance to food quality and food safety guidelines per Refresco, Customer and/or governing bodies (ex. SQF) standards.
• Responsible for complying with FDA, state/city regulations, Refresco quality policies, GMP's, HACCP, Allergen, Kosher, etc as well as other regulations required.
• Provides guidance and training on work standards and expected outcomes.
• Overall plant owner for quality systems which includes document control and quality data collection applications.
• Responsible for supporting and maintaining compliance with third-party food safety and quality certification requirements, including the implementation and continual improvement of the facility’s food safety and quality management systems.
• Responsible for the development, implementation, maintenance, and continuous improvement of the SQF System and ensuring compliance with all relevant food safety and quality requirements.
• Overall plant owner for audit systems which includes internal audits and external audits.
• Will audit and verify with the local team to ensure quality systems comply per Refresco corporate guidelines.
• Plant owner for quality project to ensure proper documentation has been completed such as validation and verification protocols.
• Work with internal team to ensure proper support for local site application which includes support, design, development, test and implementation for document control and quality data collection systems.
• Work with internal customers to ensure proper new product or revised products are set up and implemented into quality data collection systems.
• Identify opportunities and implement solutions for process improvements for local quality systems.
• Drive efforts to improve quality system programs such as pest control, GMP, document control, maintenance, etc, as defined per GFSI and FDA.
• Champion governance, alignment, and communication of Best Practice for quality systems.
• Provide second level support to Quality Manager for day-to-day operations.
• Champion for local quality systems programs such as HACCP, CAPA, GFSI, FDA, Customer requirements, etc.
• Revise and update local policies as needed which includes development and upkeep of validation protocols.
• Additional functions and requirements may be assigned by manager as deemed appropriate.

Required Skills:

• Proficient in Excel, Word, SAP and Power Point.
• Ability to analyze and solve problems, results oriented.
• Organized and detail-oriented, adaptable to change.
• Able to read and understand metric system.

Competencies:

• Leadership: Foster a culture of empowerment by building relationships based on trust, lead courageously on a day-to-day basis, and inspire growth with a clear and ambitious vision that guides the collective effort toward success. 
• Problem-solving: Capacity to identify and resolve production issues quickly and effectively to minimize downtime and optimize output.
• Decision-making: Aptitude for making sound decisions under pressure, considering factors like cost, quality, and time constraints.
• Communication: Strong communication skills to liaise with other departments, suppliers, and stakeholders, as well as to provide clear instructions to teams.

Education and Experience:

• A bachelor’s degree in quality management or a related technical discipline is strongly preferred.
• A minimum of 5 years of progressive experience in Quality Assurance or Quality Control within a fast-paced manufacturing environment, preferably in the food or beverage industry.
• Demonstrated experience in the successful implementation, management, and continuous improvement of Quality System Software.
• In-depth understanding of Global Food Safety Initiative (GFSI) standards, such as Safe Quality Food (SQF) or FSSC 22000, with hands-on experience managing compliance and audits.
• Proven experience working with real-time data collection systems to monitor and analyze production processes.

Working Conditions:

• Visual/Sensory – This position requires attention to detail, requiring attention with one or two senses at a time.
• Work environment – Work and environment fasted paced, requiring ability to remain focused under pressure.
• Climate: This position requires the incumbent to have the ability to work in ambient hot and/or cold seasonal environments.
• Mental Stress: There is pronounced pressure from deadlines, production quotas, accuracy, or similar demands.

Physical Requirements:

R = Rarely (0-15%) O = Occasionally (16-45%) F = Frequently (46-100%)

Physical Demand

R

O

F

Stand or Sit

X

Stoop, kneel, crouch, or crawl

X

Lifting or Carrying up to 20 lbs. (minimum lbs. lifted 5 lbs.)

X

Carry weight, lift

X

Walking

X

Driving

X

Climb (stairs/ladders) or balance

X

Other Duties:

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

A Career with Refresco 

Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors. These behaviors encourage effective leadership within the business, and focus on leading courageously, empowering individuals, and driving company growth as one team. Joining our team as a people manager means you’ll be encouraged to evolve as a leader who prioritizes the success of both you and your team, to deliver results, whilst bringing your authentic self to work.  

Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits:     

• Medical/Dental/Vision Insurance    
• Health Savings Accounts and Flexible Spending Accounts  
• Life and AD&D Insurance, critical illness, hospital indemnity, and accident insurance 
• Short-term disability and long-term disability   
• Pet Insurance  
• Legal Benefits  
• 401(k) Savings Plan with Company Match  
• 12 Paid Holidays  
• Vacation Days and Paid Sick Time Off Days
• Well-being Benefit 
• Discount and Total Reward Programs   

Join Refresco TODAY and enjoy a rewarding CAREER!   

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Employment agencies that have agreements with Refresco Beverages US, Inc., and have been engaged in a search shall submit a résumé to the designated Refresco recruiter or, upon authorization, submit a résumé to this career site to be eligible for placement fees.  

Refresco Beverages US Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. 

Equal Opportunity Employer
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