IT Manager

DescriptionKforce has a client in NYC that is seeking an IT Manager.Responsibilities:* Serve as the primary internal point of contact for all IT-related matters* Coordinate with outsourced IT help desk to ensure timely resolution of tickets and service requests* Provide hands-on support for escalated technical issues (hardware, software, connectivity)* Manage onboarding/offboarding processes, including user provisioning, device setup, and access controls* Maintain IT documentation, policies, and procedures* Oversee firm infrastructure including laptops, mobile devices, conferencing systems, and office network* Implement and maintain cybersecurity best practices appropriate for a financial institution* Manage endpoint protection, email security, and data loss prevention tools* Oversee user access controls and periodic access reviews* Assist with compliance-related IT requirements (e.g., SEC, SOC 2 readiness, investor diligence requests)* Coordinate incident response and remediation efforts* Act as liaison between the firm and outsourced IT provider, ensuring service levels are met* Manage relationships with key technology vendors (hardware, software, telecom, security)* Evaluate and recommend new technologies to improve efficiency and security* Lead or assist with IT-related projects (system upgrades, migrations, office expansions, etc.)* Identify opportunities to streamline workflows and improve user experience* Support implementation and maintenance of financial software systems (e.g., CRM, portfolio monitoring tools)* Monitor system performance, uptime, and reliability in coordination with vendorsAdminister core systems such as: * Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)* VPN and remote access tools* Identity and access management (e.g., Active Directory/Azure AD)Requirements* 5-10 years of IT experience, preferably within financial services (private equity, hedge fund, investment banking, or asset management)* Experience working with outsourced or managed IT service providers* Strong knowledge of Microsoft 365 ecosystem and cloud-based infrastructure* Familiarity with cybersecurity frameworks and best practices* Experience with networking fundamentals (firewalls, VPNs, Wi-Fi)* Strong troubleshooting skills and ability to support senior professionals in a high-expectation environment* Highly responsive and service-oriented mindset* Ability to balance strategic initiatives with day-to-day support* Strong communication skills with both technical and non-technical stakeholders* Discreet and trustworthy with sensitive firm and investor dataPreferred Experience:* Exposure to compliance or regulatory environments (e.g., SEC-registered advisors)* Experience supporting financial applications (e.g., Backstop, iLevel, or similar)* Knowledge of backup, disaster recovery, and business continuity planningMulti-Office Support & Travel:* Provide on-site IT support across the firm's offices in New York City, Santa Monica, and Palm Beach* Travel periodically (estimated ~20-30%) to support office setups, troubleshoot issues, and maintain infrastructure consistency* Ensure standardized systems, security protocols, and user experience across all locations* Assist with new office buildouts, relocations, and technology deploymentsJob TypeDirect HireCompensation120000 - $150000