Product Support Engineer
Aidoos
Product Support Engineer
Join NEC Software Solutions as a Product Support Engineer specializing in Linux and SQL. This remote position involves working night shifts to provide exceptional support for mission-critical applications. The role requires excellent communication skills and experience in client service management. NEC Software Solutions is known for its innovative IT services and commitment to customer satisfaction, making this an exciting opportunity to contribute to a leading organization in the technology sector.
Key Responsibilities
- Provide technical support for Linux and SQL-based applications.
- Manage client service requests and ensure timely resolution.
- Develop and deliver service improvement plans.
- Create service documentation and maintain knowledge base.
- Utilize call tracking systems to manage support tickets.
Required Skills & Qualifications
- 2-5 years of experience in product support engineering.
- Strong understanding of ITIL V3 principles.
- Familiarity with Linux, SQL, and UNIX environments.
- Excellent interpersonal and communication skills.
- Exposure to additional technologies such as Docker, Java, and Microsoft.NET is a plus.
Vacancy posted 1 day ago
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