Closing Manager

SummaryAs a Closing Manager working for Taylor Morrison you will strive to provide a seamless transaction to borrower and builder, achieve customer satisfaction levels as evidenced by surveys, ensure that loans in your pipeline are managed expeditiously, and close employee loans as assigned.Job DetailsWe trust that as a Closing Manager you will: (responsibilities)Provide a seamless transaction to borrower and builder, achieve customer satisfaction levels as evidenced by surveys, ensure that loans in their pipelines are managed expeditiously, and close employee loans as assignedMonitor daily closing reports and conduct random audits of loans to ensure that company policies and procedures are being followed by the closersDetermine the disbursement of incoming loan files to Closers based on volume and ensure that loans in their pipelines are managed expeditiously, and troubleshoot and resolve any issues that may arise in the day to day with regard to loans in closingPerform Quality Control 2nd level review when requiredProvide employee performance evaluation and participate in retention and succession planningAssist AVP as neededCreate, document and train closing business process/checklist/procedures either solely or as part of larger project management team as a closing subject matter expertEstablish and maintain a high performance team of professionally trained and motivated staff through effective performance management and career-development activities; lead team in achieving People Services/talent metricsEnsure that closing personnel are adequately trained and educated, and have the skills necessary to be accountable for their workEnsure that the right talent is in place to achieve strategic targets by dedicating time and resources to staffing, talent management and capability buildingAssess the organization’s current closing capabilities against future closing objectives and requirements, and formulates a strategy to build required competencies through internal development and recruitmentAddress resource limitations by ensuring workload is effectively allocated, roles are clearly defined, interdependencies are understood, team members are satisfied with their jobs, and valued-added programs and associated resources—whether through additional headcount or outsourcing— can be justified to executive managementYou are willing to perform other duties as assignedWhat you will need: (competencies, behaviors & attributes)Business AcumenCustomer FocusDeveloping Direct Reports and OthersDrive for ResultsPriority SettingSelf-KnowledgeAbout you:5+ years of closing experience requiredHigh School Diploma or equivalent, Four year degree preferredThorough knowledge of all mortgage industry departmentsIntermediate Microsoft suite proficientProblem solvingConflict resolutionBusiness process experience3+ years Lead/Management experience with a strong emphasis on coaching and developmentFLSA Status: ExemptWill have responsibilities such as:Interviewing, selecting, and training employeesSetting rates of pay and hours of workAppraising productivity; handling employee grievances or complaints, or disciplining employeesDetermining work techniquesPlanning the workApportioning work among employeesDetermining the types of equipment to be used in performing work, or materials neededPlanning budgets for workMonitoring work for legal or regulatory complianceProviding for safety and security of the workplaceEssential Functions:Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.Report to Division/Corporate Office/Community daily and adhere to scheduleAbility to oversee direct reports daily and provide guidance as neededAbility to access, input, and retrieve information from a computer and/or electronic deviceAbility to have face to face conversations with customers, co-workers and higher level managerAbility to sit or stand for long periods of time and move around work environment as neededAbility to operate a motor vehicleComply with company policies and procedurePhysical Demands:Must be able to able to remain in a stationary position 50% of the timeTaylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.Benefits of Working With Taylor MorrisonWe are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full-time employees an extensive benefits package, to include:Competitive CompensationHealth Care - Medical/Dental/Vision/Prescription Drug Coverage401(k) with Company Matching ContributionsFlexible Spending AccountsDisability ProgramsEmployee & Dependent Life InsuranceVacation & Company HolidaysTuition ReimbursementEmployee Home Purchase Rebate ProgramHome Mortgage ProgramEmployee Assistance Program (EAP) #J-18808-Ljbffr