Senior Director, Identity Governance & Administration

Description

JOB SUMMARY

The Senior Director Identity Governance & Administration (IGA) is a key leader within Global Information Security (GIS) responsible for the strategy governance operations and modernization of Marriotts enterprise IGA Senior Director serves as the Service owner for Marriotts IGA portfolio and the primary representative for workforce identity role leads the team transforming identity governance from a control-focused function into an automated intelligence-driven enterprise capability that delivers security compliance operational efficiency and business value at scale. The Senior Director oversees delivery operational performance and continuous improvement across workforce identity access lifecycle management access requests provisioning role-based access control access certifications entitlement governance application onboarding audit readiness and emerging identity types including AI machine and non-human identities. This leadership position directs distributed internal teams offshore resources managed service providers contractors and implementation partners while aligning product strategy delivery production operations business priorities security requirements compliance obligations funding and enterprise transformation dependencies across enterprise IGA platforms directory integrations and related identity services

CANDIDATE PROFILE

Education and Experience

Required

• 10 years of progressive experience in Information Technology Information Security Identity and Access Management (IAM) Identity Governance and Administration (IGA) or related enterprise technology disciplines including:
  • 5 years experience managing teams cross-functional initiatives and complex technology delivery.
  • 5 years experience with enterprise IGA platforms (e.g. SailPoint IdentityIQ and Saviynt) including identity lifecycle management access requests provisioning certifications RBAC entitlement governance and application onboarding.
  • 5 years experience in leading delivery and production operations for business-critical enterprise technology services.
  • Experience supporting audit compliance risk management control validation evidence collection and remediation activities.
  • Experience leading global delivery teams including offshore resources internal teams managed service providers contractors and multiple technology vendors.
  • Experience working in a highly matrixed environment with business stakeholders application owners infrastructure teams security teams vendors and service providers.

Preferred

• Experience with directory services identity infrastructure enterprise integrations APIs middleware cloud services and authentication or access management technologies.
• Experience with ITIL service management Agile delivery JIRA operational metrics financial planning resource forecasting and vendor governance.

• Relevant credentials such as CISSP CISM ITIL PMP or equivalent industry certifications.

CORE WORK ACTIVITIES

• Own the enterprise vision strategy roadmap operating model and investment priorities for Marriotts IGA services positioning identity as a foundational enterprise capability that enables business growth workforce productivity digital transformation and risk reduction.
• Serve as the accountable Service Owner for the IGA portfolio ensuring business value is balanced with security compliance user experience operational excellence scalability and long-term sustainability.
• Own the enterprise service strategy and governance for workforce identity services including identity platforms authoritative identity sources directory integrations and related access governance capabilities.
• Establish the strategic direction service objectives and governance framework for enterprise IGA capabilities including identity lifecycle management access governance role management entitlement governance certifications policy enforcement segregation of duties analytics and audit support.
• Partner with IGA engineering operations and service delivery leaders to ensure service health stakeholder communications escalation management change governance operational readiness knowledge transfer and continual service improvement objectives are achieved.
• Lead product portfolio management for IGA services including demand management roadmap development prioritization release governance stakeholder engagement service transitions and continuous service improvement.
• Direct the modernization strategy for identity governance services establishing migration priorities target-state capabilities adoption plans operational readiness expectations and value realization objectives across the enterprise.
• Establish enterprise onboarding standards integration patterns service requirements design principles operational expectations and governance controls that enable scalable adoption of identity services.
• Own the evolution of Marriotts authorization strategy through a mature role-based access control (RBAC) program including business role models persona frameworks ownership structures certification alignment and governance processes that improve consistency efficiency and compliance outcomes.
• Lead the enterprise strategy and governance model for workforce machine AI and other non-human identities ensuring lifecycle management ownership accountability risk controls and compliance requirements are consistently applied across all identity types.
• Champion a zero-touch identity lifecycle vision by driving adoption of automation orchestration and policy-based provisioning capabilities that improve user experience operational efficiency and governance effectiveness.
• Own certification and review services ensuring alignment with regulatory requirements audit expectations risk management objectives and control effectiveness standards.
• Represent IGA services within major enterprise transformation programs ensuring identity requirements dependencies priorities resource needs risks and service outcomes are aligned with program objectives and business value.
• Build and maintain strategic partnerships across Human Resources application teams infrastructure authentication privileged access service management audit compliance risk procurement finance and business stakeholders to ensure identity services meet enterprise needs.
• Translate business objectives regulatory requirements and security priorities into actionable service strategies product roadmaps investment plans governance decisions and measurable outcomes.
• Provide enterprise leadership through effective prioritization tradeoff decisions and risk-based governance balancing stakeholder expectations organizational capacity operational considerations and strategic objectives.
• Govern relationships with internal teams managed service providers implementation partners contractors and offshore resources through defined accountability models performance metrics service reviews financial stewardship and delivery oversight.
• Sponsor and oversee compliance audit and regulatory initiatives including SOX PCI SCOUT and related governance requirements ensuring sustainable controls effective remediation transparent risk management and ongoing audit readiness.

• Define monitor and communicate service delivery portfolio health roadmap progress funding requirements capacity trends strategic risks operational metrics and key decisions to executive leadership and stakeholders.

TECHNICAL SKILLS

• Apply expertise in enterprise IGA architecture platforms operating models and control frameworks across identity lifecycle management access requests provisioning certifications RBAC entitlement governance policy enforcement and access reviews.
• Provide leadership across enterprise IGA platforms internal identity capabilities directory services authentication and access management technologies APIs middleware cloud services ITSM platforms and enterprise integrations.
• Understand application onboarding and connector patterns identity and account correlation aggregation and reconciliation automated and manual fulfillment lifecycle events approval workflows role models certification configurations and production support requirements.
• Apply knowledge of software delivery and service management practices across requirements architecture design development testing implementation release maintenance incident problem change operational readiness and service transition activities.
• Use business operational security audit financial and delivery data to establish priorities evaluate options manage risk communicate decisions and guide investment across a complex identity portfolio.
• Communicate complex identity security risk and technology topics clearly to technical teams business stakeholders control owners auditors vendors and senior leadership.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Exec