Service Operations Specialist - San Francisco Bay Area

The Opportunity In this role, you will report to the Supervisor of Operation Specialist and work closely with the Avantor™ Lab and Production Services professionals to serve our customers by performing customized, mission‑based lab work and research protocols that help return time back to science. Hourly Rate $29+ per hour Shift Monday–Friday, 7 am – 4 pm or 8 am – 5 pm Location San Francisco area; willing to travel to Santa Clara and Livermore Benefits Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1) Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays, etc. Financial Well‑Being: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount Added Protection Coverage: critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance Recognition: Celebrate peers and earn points to redeem on gifts and products Qualifications and Experience High school diploma or GED required; associate’s or undergraduate degree in a business or science‑related field is a plus. 3+ years of experience in inventory control/procurement/shipping and receiving, Inside Sales, or similar roles. Proficiency with Microsoft Office Suite. Overnight travel required; eligible for overnight travel bonus. Will use personal vehicle; ability to fly if traveling further out. Full COVID‑19 vaccination and booster required for site coverage. Must be able to lift up to 50 lbs. Prior experience in a GMP facility strongly desired. Strong communication skills. Knowledge of Information Access and System ESS. Valid driver’s license required for essential functions. Ability to prioritize tasks and meet deadlines. Travel between multiple locations in the San Francisco area. Mileage reimbursement for client‑location travel. Having a CDL is a plus, not required. Cross‑referencing and inside‑sales experience beneficial. Forklift certification a plus. Prior experience with VWR/Avantor products and services a plus. Familiarity with IATA, DOT, OSHA Right‑to‑Know, or IMDG a plus. Responsibilities Support multiple facilities and/or customers in a strategic geographic area and may perform the functions of coordinators, technicians, material handlers, or glass washers when scheduled vacations, leave, or emergencies occur. Act as a backup to other territories and may be required to travel outside the designated territory. Coordinate and lead team efforts and perform work related to customer requirements. Work closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Standard Work, On‑The‑Job Training, and other assorted tasks, along with direct customer interfacing. Interface directly with customer Point‑of‑Contact, purchasing directors, facility directors, and plant managers to procure lab supplies and materials. Utilize Avantor and customer computer systems (SAP, Inventory Manager, Chemical Manager, etc.). Train Avantor Lab and Production Services associates on all service offerings. Provide SAP support (full customer services, credit rebills, invoice scrubbing). Modify and maintain quality metrics and key performance indicators. Manage a budget related to expense reports. Meet revenue, TOE, safety, performance, and quality goals and objectives. Create programs for enhanced service efficiencies. Perform other duties as assigned. Pay Transparency The expected pre‑tax pay for this position is $47,000.00 – $75,900.00. Actual pay may differ depending on prior experience and geographic location. EEO Statement We are an Equal Employment/affirmative action employer and VEVRAA federal contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at View email address on click.appcast.io and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case‑by‑case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. #J-18808-Ljbffr Avantor