Onsite Field & Desk-Side Support Lead

Capgemini seeks a Field Support / Desk-Side Support Lead based in Tampa, FL to oversee end-user support operations. The role combines technical expertise with leadership, ensuring high-quality service delivery. The ideal candidate will manage a team, drive SLA adherence, and improve user experience. Responsibilities include complex troubleshooting, team management, and stakeholder engagement, with emphasis on operational excellence and customer-first mindset. Competitive compensation between $70,176 and $170,040, alongside a comprehensive benefits package. #J-18808-Ljbffr Capgemini