Executive Ground Transportation Dispatcher

Job Description

Job Description

Job description:

About Us
We are a premier boutique chauffeured services company serving discerning clientele worldwide. Our brand is defined by precision, discretion, and uncompromising white-glove service. Every detail matters — and every client interaction reflects our commitment to excellence.

We are seeking a highly polished and detail-driven Executive Dispatch & Reservations Coordinator to support our 24/7 luxury transportation operations. This role is instrumental in delivering a seamless, white-glove experience to our executive and VIP clientele. The ideal candidate thrives in a high-performance environment where precision, discretion, and professionalism are non-negotiable.

Key Responsibilities:

• Manage, book and oversee reservations with meticulous accuracy
• Coordinate and dispatch chauffeurs in real time within a 24/7 operational environment
• Proactively monitor all trips to ensure flawless execution and on-time performance
• Anticipate client needs and resolve issues before they arise
• Communicate clearly and professionally with clients, chauffeurs, and leadership via phone and email
• Maintain detailed trip notes, client preferences, and service standards
• Adapt quickly to schedule changes, flight delays, and last-minute requests

Qualifications & Attributes:

• Experience in luxury transportation, executive travel, hospitality, and concierge level services
• Demonstrated commitment to white-glove, high-touch client service
• Exceptional written and verbal communication skills with professional tone and grammar
• Extreme attention to detail and strong organizational skills
• Ability to remain composed and solution-focused under pressure
• Availability for evenings, weekends, holidays, and rotating shifts as part of a 24/7 operation
• Discretion and professionalism when handling high-profile clientele

Location & Training:

This position will be in person for training and onboarding.  It will transition to remote upon successful completion of training.  Preference will be given to experienced candidates in Arizona, California, Nevada or New York. 

What We Value:

Precision. Accountability. Service excellence.
Our team operates at the highest level, and we are seeking someone who takes pride in delivering an elevated experience at every touchpoint.