Expeditor

The Expediter, referred to as Expo, communicates orders and information between all departments. They are
responsible for managing tickets in the Back of House, ensuring food is cooked within the proper time constraints, as well as ensuring temperature and presentation are up to Bento standards. Expo explains special orders to the line and communicates low calls and 86 items. They are responsible for plating and garnishing all kitchen items according to Bento’s presentation guide, free from smudges or spills. This position also handles light prep work for the station.


Essential Function:
● In charge of managing tickets in the Back of House, as well as plating and garnishing all kitchen items.
● Ability to adhere to and execute all recipes and procedures listed in training material and ExpandShare library.
● Ensure Bento quality and standards are served to every guest during each visit. Presenting food items at their
peak temperature and appearance.
● Must be able to prioritize and multitask effectively, in a fast-paced environment. Upholding a positive attitude,
eagerness to learn, and flexibility to cooperate to any changes required.
● Perform opening, closing and side work duties as instructed and according to Bento guidelines. This includes but not limited to prep sheets, cleaning lists, and station checklists. Must check in with the manager once shift has started and ended for verification of completion.
● Respectable communication and teamwork between colleagues and other departments.
● Must be able to maintain appropriate portion control and consistently monitor food levels on the line, to
anticipate and react to guest volume.
● Assist in possible training and coaching of peers following Bento specs and standards.
● Develop positive working relationships and communication between all restaurant employees and management.
● Attend all statutory training, staff meetings, and deep cleanings.
● Assist with proper handling, rotation, and storage of deliveries.
● Complete hot and cold food preparation assignments accurately, neatly, and in a timely fashion.
● Maintaining appropriate portion control and consistently monitoring food levels on the line.
● Assists in dish area, operating dish machine and triple compartment sink.
● Assist in all other positions when operationally needed including FOH and Sushi.


Health, Safety and Hygiene:
● Upkeep of health, safety, and hygiene set forth by the DBPR, FDA, DOH, and company handbook.
● Enforce proper food handling, safety, and sanitation standards while storing, preparing, and cooking food.
● Minimize waste of product by labeling all food according to food safety and shelf-life standards, and rotating
products to follow FIFO standards.
● Complete and maintain a working knowledge of the ServSafe Certification program. Must be completed within
90 days of employment.
● Maintains a constant awareness of safety and accident prevention. In the event an accident happens, immediately notify the manager on duty and complete an incident report.
● Maintaining cleanliness and upkeep of equipment and stations. Must communicate if anything is broken, missing or spoiled.
● Maintain personal equipment and uniform used to fulfill your job, i.e. knives, uniform, shoes up to standard as
listed in the company handbook.


Company Policies:
● Follow and exemplify good practices of all policies and procedures listed in the company handbook.
● Follow the chain of command to report issues where Bento expectations and requirements are not followed.
● Be ready to work free from the influence of both illegal and legal controlled substances.
● Represent the company when wearing the uniform/company logo in public and on all social media platforms.


Physical Requirements:
● Maintain good physical health and be well rested and attentive when working.
● Ability to stand and exert well-paced mobility for extended periods of time.
● Must be able to perform repetitive movement of legs, arms, hands, and fingers.
● Able to speak clearly and listen attentively to guests and other employees in order to ensure standards of quality are met consistently.
● Have the ability to communicate in the primary language(s) of the workplace.
● Transport and carry objects weighing up to 50 lbs. numerous times throughout the shift.
● Ability to work in a fast-paced environment and withstand exposure to smoke, steam, high temperatures,
humidity and extreme cold.
● Frequently required to reach up to five feet.


Qualifications and Skills:
● Minimum Age: 16 years
● Must have flexible availability. Able to work nights, weekends and holidays if needed.
● Able to properly use kitchen equipment such as knives, slicers, woks, steamers, grills, etc.
● Ability to read and comprehend prep sheets and recipes.
● Basic math skills: able to understand, calculate and follow recipe measurements and proportions.
● Must be able to support the team and follow directions as given.