Technical Customer Service Specialist

Job Description

Title : Technical Customer Service Specialist

Location : Eagan, MN (hybrid after training)

Job Type : Contract (5 months) with strong possibility for conversion

Compensation : $20-$25 per hour (W2)

Industry: Chemical Manufacturing


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About the Role
Our firm is recruiting on behalf of a global leader in water, hygiene, infection prevention, and sustainability solutions that serves customers across food service, hospitality, healthcare, and industrial markets. We are seeking a Technical Customer Service Specialist to provide frontline technical support, coordinate service scheduling, and assist customers with equipment, software, and operational troubleshooting.


This role is ideal for a customer-focused technical professional who enjoys problem-solving, supporting field operations, and delivering exceptional service in a fast-paced call center environment. Job Description
As a Technical Customer Service Specialist, you will serve as a key point of contact for customers and internal teams, providing technical support and coordinating service-related activities. Responsibilities include:

• Coordinate customer scheduling through outbound calls and assist with service appointment management.
• Partner with internal departments to triage customer requests, resolve scheduling conflicts, and support service delivery.
• Provide frontline telephone-based technical support through the Technical Service Call Center.
• Answer basic technical questions related to equipment installation, product application, cleaning processes, and sanitation concerns.
• Perform basic programming and chemical calibration activities for automated control systems.
• Develop and maintain working knowledge of pool pumps, filters, circulation systems, and related equipment.
• Provide recommendations for dispensing equipment and dishmachine replacement parts, including part identification and part number guidance.
• Collaborate with Technical Service teams regarding equipment specifications, part number updates, and product changes.
• Learn and utilize proprietary and commercially available software applications to support customers and internal operations.
• Document customer interactions and support activities accurately within company systems.
• Perform additional duties as assigned by leadership.

Qualifications

Required

• Associate's or Bachelor's degree
• Minimum of 1 year of experience in a mechanical trade, electrical trade, technical support environment, or technical service call center.
• Strong phone-based customer service experience with a commitment to providing high-quality support.
• Proficiency with Microsoft 365 applications.
• Excellent verbal and written communication skills.
• Ability to troubleshoot technical issues and resolve customer concerns efficiently.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred

• Experience with technical troubleshooting and problem resolution.
• Familiarity with equipment support, maintenance, or calibration processes.
• Experience supporting customers in a technical service or help desk environment.
• Knowledge of automated control systems, dispensing equipment, or related technologies.
• Experience working with service scheduling or call center platforms.

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family's needs. For details, please review the DAHL Benefits Summary: How to Apply
Take the first step on your new career path!To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we've reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

Job Requirements

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Dahl Consulting is proud to offer a comprehensive benefits package to eligible contract employees that will allow you to choose the best coverage to meet your family's needs. For details, please review our Benefits Summary:


Dahl Consulting is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other applicable legally protected characteristics.


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