Float - Front Desk & Medical Assistant

Clear Choice Dermatology is seeking a reliable, professional, and patient-focused Float Medical Assistant / Scribe & Front Desk Receptionist to join our growing team. This role is ideal for someone who enjoys variety in their day, thrives in a fast-paced environment, and is comfortable supporting both clinical and front office operations across multiple locations as needed.

The ideal candidate is organized, adaptable, detail-oriented, and passionate about delivering excellent patient care and customer service.

Medical Assistant / Scribe Duties

• Assist providers with patient care, including medical history, procedures, biopsies, surgeries, and documentation.
• Accurately and thoroughly document medical visits and procedures in the EMR.
• Prepare exam rooms, instruments, and supplies; ensure compliance with HIPAA, OSHA, and CLIA.
• Provide patient education on treatment plans, medications, and post-procedure care.
• Perform medical assistant procedures (suture removal, dressing changes, patch testing, injections, cultures, PDT, wound checks, etc.).
• Submit prescriptions, lab requisitions, and pathology requests as directed.
• Serve as a liaison between patients and providers, addressing questions, and ensuring follow-up.
• Perform clerical and IT tasks related to medical documentation, referrals, and physician quality reporting.
• Engage in team collaboration to promote effective communication and ensure smooth operational workflows.

Front Desk Duties

• Welcome patients, visitors, and representatives with professionalism and courtesy.
• Manage check-in: verify insurance, complete paperwork, update demographics, and ensure authorizations are in place.
• Manage check-out: review provider orders, schedule follow-up appointments, enter recalls, and process referrals.
• Handle financial transactions: collect balances, deductibles, and copays; process refunds; balance daily collections.
• Dispensing products and managing retail sales, including reporting of inventory needs.
• Ensure front office readiness: open/close procedures, cleanliness, and supply stocking.
• Provide outstanding customer service, handling inquiries, and concerns promptly.

Flexibility Requirement

• Demonstrate the ability and willingness to cover either the front desk or medical assistant/scribe role as directed by the Office Manager, ensuring seamless operations across both areas.

General Duties

• Maintain patient confidentiality and compliance with HIPAA, OSHA, and regulatory standards.
• Demonstrate exceptional communication skills, professionalism, and teamwork.
• Handle phone calls, messages, and referrals with efficiency and courtesy.
• Assist with administrative tasks, supply management, and office organization.
• Adhere to attendance, punctuality, and professional appearance standards.
• Perform other duties or projects assigned by leadership.

Requirements

Qualifications

• High School diploma or GED required.
• Minimum of two years' experience in a medical office setting.
• Knowledge of general office duties, medical office procedures, and insurance plans.
• Proficiency with EMR systems, Microsoft Word, and Outlook.
• Excellent organizational, multitasking, and customer service skills.
• Ability to type 60+ wpm and operate multi-line telephone systems.
• Strong attention to detail, confidentiality, and compliance awareness.

Working Environment:

Physical Demands:


o Average percent of time during a regular shift devoted to:

• Walking, Squatting, Sitting, Bending, Reaching: 75%
• Standing: 25%

o Average lifting requirements:

• Lifting Requirements: 20-40 lbs.
• Frequency of Lifting: 0-25% of the time

o Additional physical demands:

• Ability to grasp both hands; pinch with thumb or forefinger; turn with hand/arm; reach for (above shoulder height).
• Ability to type 60 wpm.
• Ability to operate a multi-line telephone system, computer keyboard, and adding machine.

Visual, Hearing, and Mental demands:

• Vision adequate to perform essential functions such as read telephone displays/computer terminals for long periods of time, correctable to 20/20.
• Hearing is adequate to perform essential functions such as answering the telephone.
• Mental capacity is adequate to perform essential functions such as quickly and accurately entering patient demographics and scanning documents while checking in multiple patients.
• Tact to deal with unfriendly individuals regarding various situations and adequately handle stress.

Working Conditions:

• Normal business office environment.
• Requires individuals to be in uniform daily.
• Required to exhibit a positive attitude and a professional appearance and show great detail and accuracy. Required to exhibit quality performance of the essential job functions to help the office run effectively and efficiently.