Senior IT Support Technician

Senior IT Support Technician - City of Industry

Quinn Company is seeking a Senior IT Support Technician to provide advanced technical support across our organization. This role supports a modern Microsoft environment and plays a key role in improving IT operations, enhancing user experience, and driving efficiency through technology and automation.

This is a hands-on, customer-facing role requiring strong troubleshooting skills, technical expertise, and the ability to work independently.

Wages: Starting wage for the Senior IT Support Technician will depend on experience and education. $29.10 - $34.44

Key Responsibilities

• Provide advanced support for hardware, software, and network-related issues across multiple locations
• Install, configure, deploy, and troubleshoot PCs, mobile devices, and telecom systems
• Manage users and devices in a hybrid Active Directory / Microsoft 365 environment
• Support endpoint management using Microsoft Intune and Windows Autopilot
• Analyze data and system logs to identify issues and trends; generate reports for leadership
• Assist with application deployment, scripting (PowerShell/batch), and automation efforts
• Support and triage IT tickets, providing Tier III level support when needed
• Maintain documentation, SOPs, and knowledge base articles
• Partner with leadership to identify recurring issues and improve workflows
• Serve as an IT point of contact at assigned locations and provide onsite support as needed
• Participate in IT infrastructure and network-related projects

Additional Requirements

• Must be open to travel (approximately 20–30%), including occasional overnight travel
• Ability to work independently with minimal supervision

Preferred

• Microsoft certifications (e.g., MD-102, MS-900, AZ-900) or equivalent experience
• Bachelor's degree in Information Technology or related field

Physical Requirements

• Ability to lift up to 50 lbs. occasionally
• Ability to sit, stand, walk, and perform physical activities as needed in support roles

Why Quinn Company?

Join a team that values innovation, teamwork, and customer service while working with cutting-edge Microsoft technologies. At Quinn, you'll play a vital role in supporting operations across multiple locations and helping drive continuous improvement in IT services.

Apply today to join a team focused on innovation, service, and continuous improvement.

Qualifications

• 4+ years of related IT support experience
• Strong Microsoft environment knowledge (M365, AD, Intune)
• Strong troubleshooting and communication skills
• College or university program certificate; or four years related experience/training; or equivalent combination of education and experience

Quinn is an Equal Opportunity Employer M/F/V/DV