Operations Manager - North

Corporate Operations Manager – North/Midlands £50,000 p/a Are you Enthusiastic? Are you Innovative? Are you Committed to continuous improvement? If you identify with the above, this role was made for you! At Glendale, we have a great new opportunity for an Operations Manager to join Glendale’s Commercial Division. And most importantly, you will joining a company that can offer valuable career prospects and believes in investing in its people. Who are we? Glendale, a family owned company since 1989, is a market‑leading, technology‑focused, respected, environmental services provider. At the forefront of green service provision in the UK Glendale has revenues of over £65m and is proud to say we have been awarded the 2025 Pro Landscape Business Awards Supreme Winner and the BALI Employer Excellence Award Winner for 2025. Activities throughout the UK include grounds management, arboriculture, landscaping, estate management, vegetation control, woodland management, supply and relocation of plants and semi‑mature trees, winter services and the management of sports facilities. Committed to the environment, Glendale is a Carbon Neutral business that seeks to improve the environment through our activities and go above and beyond to ensure that the planet is not adversely affected by our business. From ensuring local parks and open spaces are maintained to a high standard, to tree safety through our arboricultural teams, to saving mature trees through our Civic Tree business and ensuring sustainable design through our landscape architecture practice. Glendale offered the full range of landscape services from one unique source of professionals. The Opportunity We are seeking a dynamic and results‑driven Operations Manager to join Glendale’s Commercial Division. This is a key leadership role, responsible for overseeing core operational activities while supporting the Head of Operations (HoO) in driving growth, profitability, and operational excellence. As a newly created role, the Operations Manager will deputise for the HoO when required and will play a pivotal role in the senior leadership team, ensuring operations are executed to the highest standards of quality and safety. The focus of this position is to foster a performance‑driven culture while supporting the company’s ability to grow at pace. Key Responsibilities Lead and oversee contract managers to drive operational results, improve margins, and achieve planned business growth. Foster a high‑performance, results‑oriented culture across all operational teams. Provide day‑to‑day leadership for all contract delivery regions, ensuring efficient and effective service delivery. Build and maintain strong relationships with clients through regular on‑site meetings, ensuring expectations are met and exceeded. Review current and future growth contracts, set KPIs, and hold contracts accountable for successful delivery. Implement and champion company performance systems (Glendale Live, GlenSafe, Gritting, Dashboards, and League Tables). Lead the company’s safety initiatives, with a focus on achieving Zero Harm and promoting behavioural safety across the Commercial Division. Ensure compliance with all operational policies and procedures. Assist in recruiting, training, and motivating staff to maintain a high‑performing organisational structure. Monitor business performance, safeguard the company’s reputation, and ensure financial reporting on outcomes, sales and cost. Develop budgets and forecasts in collaboration with the Head of Operations. Undertake innovative project work to support the smooth running of the business. Your Profile Skills and Knowledge:

• Expertise gained at a senior operational management level, ideally in a service‑based industry.
• Evidence of managing a geographically diverse workforce is desirable.
• Strong numeracy skills and IT proficiency.
• Background in the green services market would be advantageous but is not essential.

Qualifications: • NEBOSH or IOSH certification desired. Leadership Capabilities:

• A proven leader who takes personal responsibility and accountability while providing clear direction.
• Ability to build, develop, and inspire high‑performing teams.
• Decisive in decision‑making, leading by example and driving team success.

Commercial Acumen:

• Strong understanding of budgets and forecasting systems.
• Demonstrated ability to manage cash flow and control costs effectively.
• Excellent negotiation skills and an ability to drive business success.

Personal Characteristics:

• Analytical, methodical, and well organised.
• Strong relationship‑building skills with clients and colleagues.
• Resilient under pressure with the ability to operate at a fast pace.
• Enthusiastic, innovative, and quick‑thinking.
• Demonstrates vitality, adaptability, and a commitment to continuous improvement.

What Glendale can offer Competitive salary Possible performance related bonus Incremental annual leave Free gym membership for you and a nominated person, depending on location Employee health cash plan Employee discount portal – discounts on travel bookings, high street vouchers, gift cards, cinema tickets, days out, leisure activities and your day to day spending Pension scheme Company sick pay Genuine career progression Training and development opportunities We are proud to be Equal Opportunity employers and are committed to inclusion and diversity. #J-18808-Ljbffr Glendale Countryside Ltd