Director, Account Management

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with internal and external pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships.

Key Responsibilities

• Lead and develop a Regional Account Management team supporting broker books of business (2K–5K lives), driving account growth, retention, and renewals.
• Build and maintain strategic broker relationships, identify new business opportunities, and lead engagement with key broker partners.
• Oversee account health, proactively resolve complex issues, and implement action plans to ensure high broker satisfaction.
• Partner with cross‑functional teams to enhance products, services, and operational processes that support broker and client needs.
• Provide performance updates to senior leadership while attracting, mentoring, and managing a high‑performing team of Account Managers.

Required Qualifications

• 8+ years of progressive account management/customer service experience, including 8+ years in the group benefits industry.
• 7+ years of people leadership experience, with a proven track record of driving team performance, accountability, retention, and growth.
• Demonstrated success developing broker strategies, managing key relationships, and identifying opportunities to expand business.
• Strong financial, analytical, negotiation, communication, and conflict‑resolution skills, with the ability to manage multiple priorities in a dynamic environment.
• Bachelor’s degree required; must hold or obtain a State Life, Accident, and Health license within 90 days of hire.

Preferred Qualifications

• 10+ years of progressive account management or customer service experience, with extensive team leadership and performance management expertise.
• Deep knowledge of industry trends and market dynamics, with the ability to drive customer outcomes and business growth.
• Strong proficiency in Salesforce and leveraging CRM tools to manage relationships, track performance, and support strategic decision‑making.

The expected salary range for this position is $100,000 - $140,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well‑being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no‑cost short‑ and long‑term disability. We also provide company‑paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at View email address on click.appcast.io. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug‑free workplace.