Live Chat Support Agent

Exciting Remote Customer Support Role at Recora Recora, a forward‑thinking healthcare and wellness company, is currently looking for a Remote Live Chat Support Agent. This role involves engaging with clients through live chat, addressing inquiries about programs, managing missed messages, arranging follow‑ups, and recording interactions using CRM tools, all without the need for phone communication. Successful candidates should boast experience in customer service with excellent written communication abilities. Familiarity with chat tools and CRMs is essential, alongside a calm and empathetic demeanor. While experience in healthcare or wellness can be beneficial, the key is being able to work autonomously and maintain organization. The compensation for this role is $18–$20 per hour , and it is open to applicants within the United States. Comprehensive Understanding of the Remote Role This fully remote position supports an organization dedicated to enhancing cardiovascular health through scientifically‑backed programs and telemedicine. As a Live Chat Support Agent, you’ll serve as the initial contact for potential clients, providing clear, compassionate, and accurate answers via chat while aiding internal processes. Key Responsibilities for the Role Engage in live chat with professionalism, clarity, and warmth Address basic queries regarding program offerings Handle and direct missed messages and calls, escalating where necessary Collaborate with internal teams to ensure timely follow‑ups Accurately log all interactions in CRM systems Utilize communication tools like Slack effectively Essential Qualifications Customer service experience, ideally within healthcare, wellness, or a mission‑driven field A dedication to improving heart health and inspiring others Strong written skills coupled with an empathetic approach Ability to clearly explain health‑related matters Experience with CRMs or chat tools is a plus Prior work in live chat support adds value Proactive and independent working style Interest in long‑term growth and contribution Additional Insights Work Schedule: Monday–Friday, 10:30 a.m.–6:30 p.m. ET A fully remote, U.S.-based position Complies with HIPAA and confidentiality standards A background check is mandatory Position classified as a 1099 contractor How to Apply To apply, visit Recora’s career site and submit your application following the provided instructions. #J-18808-Ljbffr