Information Technology Assistant

Information Technology Assistant Acture Solutions is seeking a motivated and customer‑focused Information Technology Assistant to join our onsite support team. This entry‑level position is an excellent opportunity for someone looking to build a career in Information Technology while making a meaningful impact in an educational environment. Responsibilities Provide frontline IT support to staff and students. Create, assign, and track support tickets through the IT helpdesk system. Maintain communication with users by providing timely updates on open requests. Manage technology inventory and IT asset records. Unbox, inventory, and asset tag new computer equipment and peripherals. Assist with the setup, deployment, and configuration of computers and peripheral devices. Troubleshoot Chromebooks and assist with basic desktop support issues. Support technology refreshes, equipment deployments, and other IT initiatives. Maintain accurate documentation related to assets, inventory, and support activities. Assist the IT team with additional technology projects as assigned. Qualifications Strong customer service skills with a desire to help others. Ability to manage multiple tasks and priorities simultaneously. Excellent verbal and written communication skills. Strong organizational and problem‑solving abilities. Ability to work independently while collaborating effectively with a team. Applicants must live within a one‑hour commute of the job location. Only U.S. Citizens or Green Card holders can be considered for this role. Preferred Qualifications One (1) year of inventory management experience. One (1) year of technical support experience. One (1) year of college or technical school education. Technical Skills Desktop and laptop troubleshooting (Windows, macOS, and Chromebook). Printer, projector, and peripheral device setup and support. Clear verbal and written communication with non‑technical users. Patience and empathy when assisting students, teachers, and staff. Strong analytical and troubleshooting skills. Ability to prioritize and manage multiple open support tickets. Attention to detail when documenting issues and resolutions. Willingness to learn new technologies and continuously develop technical skills. Skills for Success A customer‑first mindset with a passion for helping others. Detail‑oriented, organized, and eager to learn. Strong time management and follow‑through. Positive attitude with the ability to adapt in a fast‑paced environment. Benefits Competitive salary: $35,000–$39,000 annually (commensurate with experience). Medical, Dental, Vision, and Life Insurance. Retirement Plan. Generous Paid Time Off. Opportunities for professional growth and career development. Additional Information Acture Solutions located in Hauppauge, NY, offers first‑class IT support services. A valid driver’s license and fingerprinting check are required. Ready to Get Started? If you are looking to launch your IT career while making a meaningful difference supporting educators and students, we would love to hear from you. Apply today. #J-18808-Ljbffr Acture Solutions Inc